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rjf title agency, llc - Angela Culotti/NY
8/20/2012 11:27:11 AM (2400 views)

[+] Amerisave's New Closing Policy - Jeffrey Land/NJ (5 replies)
8/20/2012 10:16:13 AM (4992 views)

[+] Abstractor Watchdog - James Smith/TN (7 replies)
8/17/2012 12:26:08 PM (4331 views)

Land Trust recorded in 1660 fbo Town of Ipswich Schools finally broken - Leigh Attridge/MA
8/16/2012 6:14:41 PM (3715 views)

[-] Altisource - Smitty Strickland/SC (13 replies)
8/16/2012 5:42:59 PM (6805 views)
Re: Altisource - Leigh Attridge/MA
8/16/2012 6:37:36 PM (6205 views)

There are a bazillion comments on this site about Altisource. 

I used to do some work for them & they do pay & pay on time, but I found them difficult to deal with.

They are a multinational company with offices in Atlanta Georgia, Uruguay, & India (& possibly the Philippines).  The work is done here by American examiners & then uploaded to their website with separate uploads for the report; body of the title & invoice.  They then type up their version of your report & send it off to their clients who are here in this country.  The work is all foreclosure work, including REOs, which I don't know about where you are, but it's complicated, messy, time consuming work here in Mass.  They require that titles be submitted using their abstracting format as well & they need re tax info (not available in Registries in Ma).  Most of the people I spoke with in their Indian office were perfectly polite on the phone, but it seemed that they were somewhat undertrained.   I've had clients from here to California & I've never had such communication difficulties as I had with them.  Generally, a quick explanation of terminology is all I require when speaking to an out of state client - with these people, the English as a second language & lack of familiarity with basic real estate concepts slowed things down to a crawl. 

The office in Atlanta is always available though if you need to sort something out fairly quickly.

  I had a talk with a representative from their office earlier this year.  We worked it out that I would only cover one particular county & that the maximum orders I would accept per day was 2.  The very next day I received 14 orders, the bulk of which were in a county that I wouldn't cover for them.  Talk about a communication breakdown...

I found their turn times impossible as well.  I do a lot of foreclosure work  & the office that contracts the work to me understands that two owner r/ds sometimes morph into full titles; or that they can be incredibly difficult.   I had  two owner rundowns from them that went back 50 years, meaning that they were really full titles. My current nice guy client takes a phone call from me when this happens - calls the client - & 100% of the time gets back to me with the authorization to do a full & charge for it.   These guys gave me a song & dance about how their client would only pay for  two owner r/ds (did I mention that they're fond of flat fees)   - so I started sending all of the 2 owners that went back to 1913 & involved 3 probates back to them. 

It's very possible that my experience is unique.  On Abstractor Watchdog there was an ongoing discussion about Altisource & 99% of the posters agreed that they were a paying but difficult client - there was, however, one guy who loved them & wanted to do nothing but work for them until he retired from title examining - so go figure. 

 

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Re: Altisource - Smitty Strickland/SC
8/17/2012 5:47:50 PM (4101 views)
Re: Altisource - venka thimaiah/GA
8/20/2012 8:32:16 AM (3914 views)
Re: Altisource - Smitty Strickland/SC
8/20/2012 5:55:21 PM (3726 views)
Re: Altisource - Robert Lint/PA
8/20/2012 5:11:00 AM (4037 views)
Re: Altisource - Smitty Strickland/SC
8/20/2012 5:56:38 PM (3798 views)
Re: Altisource - Steve Vinciguerra/NY
8/20/2012 8:34:12 AM (3862 views)
Re: Altisource - Smitty Strickland/SC
8/20/2012 5:57:27 PM (3855 views)
Re: Altisource - Diane O'Neill/MI
8/20/2012 9:25:26 AM (3888 views)
Re: Altisource - Smitty Strickland/SC
8/20/2012 5:59:39 PM (3723 views)
Re: Altisource - Steve Vinciguerra/NY
8/20/2012 6:53:10 PM (3927 views)
Re: Altisource - KIMBERLY  FALCONE/PA
8/22/2012 7:52:12 AM (3778 views)
Re: Altisource - KIMBERLY  FALCONE/PA
8/22/2012 8:10:00 AM (4025 views)




[+] National Real Estate - Crystal Hernandez/OH (5 replies)
8/15/2012 9:52:52 AM (3281 views)

Lending Tools Online - Mark Rasnick/OH
8/11/2012 11:12:16 AM (2625 views)

[+] Comment on "Former Berks County (PA) Recorder of Deeds Charged in Fraud Scheme" - Source of Title/OH (1 reply)
8/9/2012 6:15:30 PM (5060 views)

"One of the reasons that the banks charge more, is that they can" - Leigh Attridge/MA
8/9/2012 9:47:51 AM (3493 views)

Eagle Point man jailed for illegal water reservoirs - Scott Perry/PA
8/7/2012 3:40:42 PM (3683 views)

[+] Pettitcompany - Ted Lannon/MA (3 replies)
8/7/2012 12:30:27 PM (4593 views)

[+] What Olympians Looked Like 100 Years Ago - Leigh Attridge/MA (1 reply)
8/7/2012 11:19:22 AM (4112 views)

[+] Candidate for Register of Deeds Hampshire District, Massachusetts - Bonnie MacCracken/MA (5 replies)
8/5/2012 8:35:00 PM (5249 views)

[+] Global Risk Management Solutions - Michael Vernon/AZ (3 replies)
8/2/2012 5:50:07 PM (2813 views)

[+] blackouts in India - CHARLENE  PERRY/MD (6 replies)
7/31/2012 8:49:00 PM (2938 views)


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