Just received the following email from a client this afternoon:
These are difficult times for all of us affiliated with the mortgage lending industry. Our clients continually demand more efficiency at lower remuneration. Our exams have required that you provide the respective parcel’s real estate taxes. During the last few months, you have received e-mails asking that the tax information be completed in a prescribed manner and we attached a sample format. Unfortunately, we are still experiencing issues with this and are having to follow up for either incomplete or confusing tax information. Accordingly, effective October 8, 2008, we will no longer require that taxes be included with the exam and are reducing our fees by $8.00 per exam. This reduces the amount of work that you are required to conduct and our expense remains stable since we have found it necessary to engage the services of a firm that prepares real estate tax information nationwide. Thank you for your understanding, and we look forward to continuing our working relationship with you.
There are locales where some of you are not conducting the tax search and this change will have no impact.
If you have any questions, please feel free to contact me.
What's strange to me is 1) this email appears to have been sent to all of the vendors that this company deals with; and 2) this client has never rejected a single one of our searches because of "incomplete or confusing tax information". If they have problems with our searches in that regard, shouldn't they have tried to contact us directly instead of sending a "blast" email? Or is it just me?
I already know how I'm going to respond, I just wanted to get some feedback on this. I'm sure most of you know who it is, so in the interest of protecting the innocent (namely, me) I'm not naming names.
Regards,
Scott Perry
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