I am a vendor manager as are many of you reading this.
I am also an abstractor. I understand the issues from both sides of the fence, and frankly, when there is controversy, I will go to the mat for the abstractor when I know they are correct. I never have a problem asking for a fee increase, explaining more time is needed, explaining that an old copy is not copy-able, etc.
I also do not contact the abstractor for stupid “status checks” even when the clients insist on it. If I tell them the turn time is 2 business days and we’ve gotten the order on Monday, I’m not even going to check with the abstractor until Thursday morning. The last thing we need are phone calls asking for status on an order we just received two hours ago.
ALL THAT BEING SAID, IF I SEND OUT AN E-MAIL OR MAKE THE VERY RARE PHONE CALL, I EXPECT THE COURTESY OF A RESPONSE.
Good VM’s do NOT contact you unless they are being hounded by the clients. Usually those clients are happy with an eta. PLEASE RESPOND TO OUR E-MAILS as soon as you are able. Please. Please. A happy client is a client who will send us more work.to post a reply: login - or - register