I completed a search in February. There were no copies requested at that time. Last week on March 8th I received an email requesting me to "upload Mortgage #1" on the previously completed file. I purchased a $16 mortgage and uploaded it to the Stewart site. Then I emailed my vendor coordinator to request the copy fee be reimbursed. She emailed me back stating that I was supposed to get the copy fee approved before submission. I spent the better part of a day fighting with them on this and had to go to the supervisor to get anything other than a "you did it wrong" and "we will not approve the fee" response. The supervisor reluctantly approved the fee. I wish I would have requested a document retrieval fee on top of the $16 in copies. This was infuriating to say the least.
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