Alanna, a conversational AI-powered virtual assistant for title agents, can now communicate in 54 different languages.

Alanna is the title industry’s only conversational AI technology able to engage in complex conversations with clients via SMS text or web chat, often for customer service or information gathering. With the enhancement, Alanna can now fluently engage in English, Spanish, French, German, Japanese and multiple additional languages. Additionally, the technology can intelligently facilitate a conversation in more than two languages at the same time, where needed (including cases where three parties are engaged in the conversation using three different languages).

“At a time when homebuyer demographics are changing and LEP (Limited English Proficiency) requirements are growing at the regulatory level, title agents need to be able to communicate with clients who are not proficient with the English language,” said Hoyt Mann, Co-Founder and President of alanna.ai. Mann also notes that Alanna is “an intelligent translator.” “One doesn’t need to request translation or activate the function, and where the integrity of the native language is still needed—such as where a street name could conceivably be ‘translated’ to something incorrect, Alanna will maintain the integrity of the conversation.”

About Alanna.ai

Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients in 54 languages via SMS text or web chat. Alanna helps title agencies communicate intelligently and consistently with REALTORS, home buyers and sellers on routine or recurring requests. The technology has been shown to resolve up to 97% of a typical title agency’s inbound emails and phone calls without requiring human involvement and is available to serve clients 24/7. Its Campaigns function enables agents to initiate sales and marketing conversations via mass text based upon data within the agent’s production platform. Alanna is also available on a “white label” basis, through which it can be custom branded to fit the title agent’s business. Learn more at alanna.ai.