Just a doc retrval fee isn't enough $$ to pay gas, parking, TIME, ink, paper, computer, scanner, electricity, internet, E&O Insurance (whew!)...overhead to be exact.   I give my good, old clients great breaks and they're appreciative.  I want my clients to make money; in return I would think they would want the same for me.   Keeping my clients happy helps to make them keep me happy.    I'll be glad to give discounts & so far have been lucky on the pay front & return business.  ETA is great too, also helps return business.  I do understand what Alix is talking about these days.  

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