Providence-based Equity National Title has named Jennifer Pensa as its new Chief Operating Officer. The national title insurance and settlement services provider offers a full suite of residential (purchase, refinance and home equity) and commercial settlement services nationwide.
As Chief Operating Officer, Pensa will manage the day-to-day operations of the business. She will be charged with managing and strategically optimizing the systems, technology and production processes that are critical to settlement services providers in an emerging purchase mortgage market.
Pensa comes to Equity National Title with decades of experience overseeing people and effectively implementing optimal operational systems. She was most recently Executive Vice President and Chief Innovation Officer with Chelsea Groton Bank in Groton, Connecticut. Before that, she was a vice president with WSFS Bank in Delaware. She has also served as Vice President, Senior Operations Officer with Guilford Savings Bank in Connecticut.
“Jennifer has a long, demonstrated history of getting the best results from people and technology throughout the mortgage and real estate industry,” said James K. O’Donnell, Esq., President of Equity National Title. “She is a natural leader who has inspired her teammates to go above and beyond wherever she has been, and has a penchant for identifying the best technology and most efficient systems for the unique needs of her own firm, as well as best serving her clients. With a strong purchase market rising across the country, Equity National Title’s effectiveness and efficiency will serve to optimize our lending clients’ closing times, fallout rates and borrower experience at a time when every lender is competing for market share. Jennifer will be a major part of continuing and growing our positioning.”
About Equity National
Founded in 1989, Equity National Title is a leading national settlement service provider which delivers superior customer service and support to lenders, homeowners and Realtors. The firm leverages its 30 years of experience in title and settlement services to help guide lender and realty clients through the process from the very beginning, all the way until closing. Headquartered in Providence, Rhode Island, Equity National Title differentiates itself by having the products and processes in place to make sure things go smoothly for everyone at the closing table. The company is one of the few settlement services firms in the nation to achieve the American Institute of Public Accountants’ (AICPA) Service Organization Control 2 (SOC 2) Type II certification awarded for the highest standards of financial and data protection.