Whaddaya mean, almost always right on?!

I don't want to put words in your mouth, but you may want to rephrase that statement that "SOT has been trashing title companies a lot..."  Actually, it's SOT users and not the 'site owner who are guilty of that.

Geez, Rob, lots of variables there and I can only speak from experience.  I know it's hard to believe, but yes, even I occasionally have a bad day and return a search product that is not up to the standard that my clients have come to expect.  In those instances when my customer is less than satisfied with any aspect of the product or the service they receive, I try to do a "make-good", i.e., either comp the search or knock off a percentage of the price to compensate the client for that portion of the search that, in their view, was deficient.  In my opinion, that's just good business.

Turn times are a funny thing in this business, as I'm sure you know, so if I encounter something in the course of my work that in my view will cause a delay in returning the results, I'm on the phone to advise the client of this ASAP.  Also, (and admittedly, this hasn't been happening a lot lately,) but if I'm getting jammed up with orders I try to let them know it may take longer than normal to get their searches back.  Have to admit, though, I don't think I've ever comped a search due to a turn time issue.

As far as late-pay, I don't think there is any excuse.  If there is an objection or issue with quality or service, it should be raised at the time the service is rendered, not 30 or 60 days later when it comes time to pay up.

I can't speak to your assertion that "many on SOT are 'below average' in doing their contractual agreement" or that "people have lied on here regarding comments".  If you say so, I accept your word, but as a practical matter only you and your vendor (whoever that may be) would know for sure.

I am honored that you've asked for my input.  Hope it helps. 

Regards,
Scott Perry