Michael,

Ben here. I am very sorry I fell out of contact. I am working on finding a new job, but until I do, I am a GDS employee. As an employee I am bound by a contract and subject to legal action if I violate it, which limits what I can say and who I can say it to.

Please know that I am very sorry I was not able to resolve your issue. Someday I hope to be able to explain in full. 

Sincerely,

Ben