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How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 11:57:21 AM (2660 views)
Re: How do YOU deal with stupid clients? - Robert Franco/OH
3/4/2013 12:32:10 PM (2630 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 12:44:11 PM (2469 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/4/2013 4:29:23 PM (2573 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 5:49:27 PM (2504 views)
Re: How do YOU deal with stupid clients? - george Hubka/MI
3/4/2013 10:10:02 PM (2499 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/5/2013 7:50:04 AM (2390 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/5/2013 6:44:49 PM (2308 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:20:14 PM (2281 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/5/2013 7:30:21 PM (2383 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:18:37 PM (2304 views)
Re: How do YOU deal with stupid clients? - KIMBERLY  FALCONE/PA
3/11/2013 6:06:03 AM (2235 views)
Become the Resident Expert - Victoria Moate/NJ
5/6/2013 4:48:22 AM (1963 views)

The reason my clients hire me is for the level of expertise I hold in my field.

I just look at it this way, they aren't as smart in the area of my expertise.  So, yes, sometimes I have to give them a little 101 of what I do and why I make the decisions on title commitments, etc. 

They can't help that they don't know this information.  It's my job to know it, not theirs.  Otherwise, they'd have no need to hire me, right?

I've only had to fire 2 clients in my whole career.  One was for a title agency that was continually on slow pay and felt I was holding them hostage when I told them after 6 months of trying to patiently deal with them as they dug themselves further in the hole at my expense, that they'd have to pay themselves current in order for me to do new work for them.  So, they eventually paid and we parted ways.

The other was a title agency run by a man who had very little title experience and tried to micro-manage my services.  After several weeks of frustration, I suggested that perhaps he should hire an in-house examiner who he could watch over their shoulder and reminded him that the reason he hired me in the first place was at the "request" of his Underwriter.

I can't tell you how many times I've had to educate "newbies" as to why title doesn't insure U.S. postal addresses, why we can't omit standard exceptions on refi transactions without a 60 year search and multiple other issues that are simple to me, yet complicated to them.

I chalk it up that not everyone in the business has a working knowledge of the entire business. 
Title has been very compartmentalized.  

It's really not their fault.  Not everyone is as brillant and talented as we are.  They are not multi-taskers who enjoy learning new things and creating their own areas of expertise.

I always suggest to the people who just don't get it, to start an Ops Manual.  I try to answer all questions in writing with a side note in my emails "This would be a good email to add to your Ops Manual"

I'd rather have clients than be unemployed.  Luckily, I can pick and choose who I work with/for.

 I can dress as I please, make my own hours and I don't have to work weekends.  Oh yeah, and from time to time, I get to teach CE classes and speak at conventions.  i can work anywhere in the world, any time, as long as I have an internet connection.  And, I make decent money at what I do. 

So, there are perks, even when your clients are idiots.  So, weed out the idiots or just educate them kindly.



 

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Re: Become the Resident Expert - Scott Perry/PA
5/6/2013 1:28:14 PM (1889 views)
Re: How do YOU deal with stupid clients? - Jean Lurtsema/AK
5/6/2013 11:40:23 AM (1972 views)

Possible short periods of down time for Source of Title early this week - Slade Smith/OH
3/4/2013 4:05:49 AM (2076 views)
UPDATE: Possible short periods of down time for Source of Title early this week - Robert Franco/OH
3/4/2013 10:51:24 AM (2159 views)

Angi Notary Signing Services - Smitty Strickland/SC
3/2/2013 2:51:26 PM (2592 views)
Re: Angi Notary Signing Services - Robert Franco/OH
3/2/2013 3:13:37 PM (2739 views)
Re: Angi Notary Signing Services - Smitty Strickland/SC
3/2/2013 3:22:26 PM (2674 views)
Re: Angi Notary Signing Services - Jason Roush/OH
3/4/2013 7:52:19 AM (2325 views)
Re: Angi Notary Signing Services - Karen Wember/WI
3/5/2013 5:53:09 PM (2387 views)

LPS to Pay Criminal Penalties for Robo Signin - David Bloys/TX
2/28/2013 8:42:14 AM (3445 views)

New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/27/2013 1:20:23 PM (4445 views)
Re: New Search Product for Abstractors – The Robosigner Search - Leigh Attridge/MA
2/27/2013 5:34:27 PM (2417 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/27/2013 5:46:00 PM (2371 views)
Re: New Search Product for Abstractors – The Robosigner Search - Kurt deVries/FL
2/28/2013 12:31:08 PM (2338 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/28/2013 2:31:49 PM (4274 views)
Re: New Search Product for Abstractors – The Robosigner Search - george Hubka/MI
3/4/2013 7:36:08 AM (2213 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
3/4/2013 8:40:15 AM (2146 views)
Re: New Search Product for Abstractors – The Robosigner Search - ProTitleUSA Title Search/PA
3/5/2013 7:51:55 AM (2379 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
3/9/2013 10:49:46 AM (4384 views)
Re: New Search Product for Abstractors – The Robosigner Search - Robert Franco/OH
3/9/2013 11:40:32 AM (2182 views)
Re: New Search Product for Abstractors – The Robosigner Search - ProTitleUSA Title Search/PA
3/11/2013 2:51:36 PM (2092 views)




First Amercian Title Insurance - Sandra Harold/KS
2/27/2013 1:20:00 PM (2795 views)
Re: First Amercian Title Insurance - Sandra Harold/KS
2/27/2013 1:25:14 PM (2570 views)
Re: First Amercian Title Insurance - Jessica Talley/FL
2/27/2013 2:23:56 PM (2623 views)
Re: First Amercian Title Insurance - Sandra Harold/KS
3/4/2013 8:49:41 AM (2364 views)
Re: First Amercian Title Insurance - Joanie Hahr/VT
3/11/2013 4:02:47 PM (2253 views)
Re: First Amercian Title Insurance - Deborah Jackson/GA
3/12/2013 5:31:24 PM (2179 views)
Re: First Amercian Title Insurance - george Hubka/MI
3/25/2013 7:39:38 AM (2047 views)

Off Topic - Nomad Students - Leigh Attridge/MA
2/26/2013 10:27:29 AM (3053 views)

glacier ba - rod hefner/KS
2/25/2013 4:54:39 PM (2194 views)
Re: glacier ba - Rita Killary/NY
3/7/2013 11:26:43 AM (2233 views)
Re: glacier ba - Robert Franco/OH
3/7/2013 11:37:13 AM (2220 views)
Re: glacier ba - K C/NJ
3/10/2013 8:25:51 PM (2138 views)
Re: glacier ba - Rita Killary/NY
3/10/2013 8:43:03 PM (2217 views)
Re: glacier ba - Rita Killary/NY
3/11/2013 9:31:10 AM (2210 views)

Does my MI Corp. have to register elsewhere? - Alix Ott/MI
2/25/2013 10:02:37 AM (2173 views)
Re: Does my MI Corp. have to register elsewhere? - Robert Franco/OH
2/25/2013 5:55:37 PM (4698 views)
Re: Does my MI Corp. have to register elsewhere? - Alix Ott/MI
2/25/2013 6:17:25 PM (2229 views)
Re: Does my MI Corp. have to register elsewhere? - Robert Franco/OH
2/26/2013 2:55:08 PM (2353 views)
Re: Does my MI Corp. have to register elsewhere? - Dan Schramm/FL
9/12/2013 7:42:59 AM (1975 views)

New Jerset attorney - David Bay/FL
2/25/2013 7:52:39 AM (2056 views)
Re: New Jerset attorney - K C/NJ
3/10/2013 8:16:36 PM (2160 views)

PowerLink - elizabeth reddy/FL
2/22/2013 5:28:10 PM (3129 views)
Re: PowerLink - P Parrish/AL
2/22/2013 5:49:04 PM (2950 views)
Re: PowerLink - P Parrish/AL
2/22/2013 5:57:12 PM (2797 views)
Re: PowerLink - george Hubka/MI
3/4/2013 7:02:34 AM (2345 views)
Re: PowerLink - Susan Parker/TN
2/23/2013 9:45:26 AM (2875 views)
Re: PowerLink - elizabeth reddy/FL
2/24/2013 12:10:30 PM (2725 views)
Re: PowerLink - Nils Nelson/ME
2/24/2013 3:06:48 PM (5128 views)
Re: PowerLink - Jennifer Forshey/PA
2/25/2013 9:25:48 AM (2595 views)
Re: PowerLink - Marsha Fox/AL
2/25/2013 9:32:14 AM (2524 views)
Re: PowerLink - Nils Nelson/ME
2/25/2013 9:44:35 AM (2629 views)
Re: PowerLink - Christine Johnson/NC
2/25/2013 10:11:34 AM (2588 views)
Re: PowerLink - Nils Nelson/ME
2/25/2013 5:51:09 PM (2551 views)
Re: PowerLink - george Hubka/MI
3/4/2013 7:05:21 AM (2441 views)
Re: PowerLink - elizabeth reddy/FL
3/4/2013 10:16:41 AM (2513 views)
Re: PowerLink - george Hubka/MI
3/4/2013 7:07:29 AM (2380 views)
Re: PowerLink - Jamie Stallings/TN
3/4/2013 3:09:19 PM (2591 views)

CRRG Inc - David Bloys/TX
2/21/2013 1:45:05 PM (2758 views)
Re: CRRG Inc - Dan Zook/NY
2/25/2013 11:29:18 AM (4732 views)
Re: CRRG Inc - David Bloys/TX
2/25/2013 11:40:41 AM (4584 views)
Re: CRRG Inc - Dan Zook/NY
2/25/2013 12:03:43 PM (2381 views)
Re: CRRG Inc - SUSAN GOURDEAU/GA
2/19/2014 10:55:01 AM (2065 views)

A.S.K. Services, Inc. - Edward Ulric/SC
2/20/2013 6:33:12 PM (2625 views)
Re: A.S.K. Services, Inc. - Alix Ott/MI
2/25/2013 10:00:00 AM (2300 views)

OHIO ABSTRACTORS / SALES TAX! - Robert Franco/OH
2/20/2013 12:11:50 PM (2508 views)
Re: OHIO ABSTRACTORS / SALES TAX! - Smitty Strickland/SC
2/20/2013 2:03:31 PM (2485 views)
Re: OHIO ABSTRACTORS / SALES TAX! - george Hubka/MI
3/4/2013 7:19:55 AM (2200 views)
Re: OHIO ABSTRACTORS / SALES TAX! - Slade Smith/OH
2/21/2013 12:46:09 PM (2542 views)
Re: OHIO ABSTRACTORS / SALES TAX! - Alix Ott/MI
2/25/2013 4:23:19 PM (2238 views)
Re: OHIO ABSTRACTORS / SALES TAX! - Robert Franco/OH
2/25/2013 5:17:26 PM (2249 views)
Re: OHIO ABSTRACTORS / SALES TAX! - John Sauers/NY
2/28/2013 8:58:19 AM (2207 views)

There is a sucker born every minute! - Nils Nelson/ME
2/18/2013 8:50:24 PM (1882 views)


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