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Corporate Abstract Services - Joanie Hahr/VT
3/11/2013 3:54:28 PM (1815 views)

ATR/Applied Technology Resources - Sherryl Heberlig/PA
3/8/2013 12:24:35 PM (3058 views)
Re: ATR/Applied Technology Resources - mike skene/CA
3/8/2013 12:31:44 PM (2701 views)
Re: ATR/Applied Technology Resources - Sherryl Heberlig/PA
3/8/2013 1:26:24 PM (2539 views)
Re: ATR/Applied Technology Resources - mike skene/CA
3/8/2013 1:27:53 PM (2686 views)
Re: ATR/Applied Technology Resources - Constance Foye/VA
3/11/2013 2:04:16 PM (2410 views)
Re: ATR/Applied Technology Resources - george Hubka/MI
3/25/2013 7:34:09 AM (2338 views)
Re: ATR/Applied Technology Resources - Deborah Jackson/GA
3/12/2013 4:55:35 PM (2473 views)
Re: ATR/Applied Technology Resources - David Woods/IN
5/24/2013 6:24:49 PM (2295 views)
Re: ATR/Applied Technology Resources - Michaela Urban/OH
5/28/2013 4:28:57 AM (2055 views)
Re: ATR/Applied Technology Resources - Kristina Rustin/FL
6/10/2013 3:08:57 PM (2238 views)

NOTICE: SOT Will Be Down for Upgrade Tonight - Robert Franco/OH
3/6/2013 10:35:27 AM (2190 views)
Re: NOTICE: SOT Will Be Down for Upgrade Tonight - Patrick Scott/IL
3/7/2013 12:50:07 AM (1958 views)

Fall Through Policy - K C/NJ
3/5/2013 7:24:48 PM (2312 views)
Re: Fall Through Policy - Michelle White/IL
3/7/2013 7:19:59 PM (2344 views)
Re: Fall Through Policy - K C/NJ
3/10/2013 8:00:53 PM (2189 views)
Re: Fall Through Policy - Bill Garrett/MS
3/18/2013 8:30:53 AM (1977 views)
Re: Fall Through Policy - george Hubka/MI
3/25/2013 11:34:11 AM (2048 views)

Becoming a title abstractor? - Teresa Wentz/PA
3/5/2013 8:02:09 AM (2857 views)
Re: Becoming a title abstractor? - Marsha Fox/AL
3/5/2013 8:31:15 AM (2759 views)
Re: Becoming a title abstractor? - Teresa Wentz/PA
3/5/2013 2:51:02 PM (2650 views)
Re: Becoming a title abstractor? - george Hubka/MI
3/5/2013 5:18:54 PM (2657 views)
Re: Becoming a title abstractor? - Robert Franco/OH
3/5/2013 11:21:50 AM (2784 views)
Re: Becoming a title abstractor? - Alix Ott/MI
3/5/2013 8:15:55 PM (2651 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/5/2013 9:34:01 PM (2664 views)
Re: Becoming a title abstractor? - K C/NJ
3/6/2013 8:39:02 PM (2567 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/7/2013 10:43:06 AM (2572 views)
Re: Becoming a title abstractor? - Sheila Sten/PA
3/7/2013 10:46:02 PM (2620 views)
Re: Becoming a title abstractor? - Anita Backlund/MN
3/8/2013 12:51:14 PM (2424 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/8/2013 3:15:54 PM (2456 views)
Re: Becoming a title abstractor? - K C/NJ
3/10/2013 8:10:19 PM (2332 views)
Re: Becoming a title abstractor? - K C/NJ
3/10/2013 8:06:59 PM (2354 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/11/2013 10:27:43 AM (2301 views)
Re: Becoming a title abstractor? - KIMBERLY  FALCONE/PA
3/11/2013 6:00:09 AM (2446 views)
Re: Becoming a title abstractor? - Lisa Ortega/CT
3/18/2013 2:14:16 PM (2166 views)
Re: Becoming a title abstractor? - Ruth Seal/FL
3/18/2013 6:00:25 PM (2257 views)
Take the PA Title Producer Licensing Course - Victoria Moate/NJ
5/6/2013 5:08:58 AM (2103 views)


Real Title Services


How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 11:57:21 AM (2701 views)
Re: How do YOU deal with stupid clients? - Robert Franco/OH
3/4/2013 12:32:10 PM (2752 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 12:44:11 PM (2588 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/4/2013 4:29:23 PM (2679 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 5:49:27 PM (2618 views)
Re: How do YOU deal with stupid clients? - george Hubka/MI
3/4/2013 10:10:02 PM (2613 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/5/2013 7:50:04 AM (2507 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/5/2013 6:44:49 PM (2417 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:20:14 PM (2401 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/5/2013 7:30:21 PM (2493 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:18:37 PM (2413 views)
Re: How do YOU deal with stupid clients? - KIMBERLY  FALCONE/PA
3/11/2013 6:06:03 AM (2360 views)
Become the Resident Expert - Victoria Moate/NJ
5/6/2013 4:48:22 AM (2104 views)

The reason my clients hire me is for the level of expertise I hold in my field.

I just look at it this way, they aren't as smart in the area of my expertise.  So, yes, sometimes I have to give them a little 101 of what I do and why I make the decisions on title commitments, etc. 

They can't help that they don't know this information.  It's my job to know it, not theirs.  Otherwise, they'd have no need to hire me, right?

I've only had to fire 2 clients in my whole career.  One was for a title agency that was continually on slow pay and felt I was holding them hostage when I told them after 6 months of trying to patiently deal with them as they dug themselves further in the hole at my expense, that they'd have to pay themselves current in order for me to do new work for them.  So, they eventually paid and we parted ways.

The other was a title agency run by a man who had very little title experience and tried to micro-manage my services.  After several weeks of frustration, I suggested that perhaps he should hire an in-house examiner who he could watch over their shoulder and reminded him that the reason he hired me in the first place was at the "request" of his Underwriter.

I can't tell you how many times I've had to educate "newbies" as to why title doesn't insure U.S. postal addresses, why we can't omit standard exceptions on refi transactions without a 60 year search and multiple other issues that are simple to me, yet complicated to them.

I chalk it up that not everyone in the business has a working knowledge of the entire business. 
Title has been very compartmentalized.  

It's really not their fault.  Not everyone is as brillant and talented as we are.  They are not multi-taskers who enjoy learning new things and creating their own areas of expertise.

I always suggest to the people who just don't get it, to start an Ops Manual.  I try to answer all questions in writing with a side note in my emails "This would be a good email to add to your Ops Manual"

I'd rather have clients than be unemployed.  Luckily, I can pick and choose who I work with/for.

 I can dress as I please, make my own hours and I don't have to work weekends.  Oh yeah, and from time to time, I get to teach CE classes and speak at conventions.  i can work anywhere in the world, any time, as long as I have an internet connection.  And, I make decent money at what I do. 

So, there are perks, even when your clients are idiots.  So, weed out the idiots or just educate them kindly.



 

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Re: Become the Resident Expert - Scott Perry/PA
5/6/2013 1:28:14 PM (2019 views)
Re: How do YOU deal with stupid clients? - Jean Lurtsema/AK
5/6/2013 11:40:23 AM (2098 views)

Possible short periods of down time for Source of Title early this week - Slade Smith/OH
3/4/2013 4:05:49 AM (2115 views)
UPDATE: Possible short periods of down time for Source of Title early this week - Robert Franco/OH
3/4/2013 10:51:24 AM (2290 views)

Angi Notary Signing Services - Smitty Strickland/SC
3/2/2013 2:51:26 PM (2635 views)
Re: Angi Notary Signing Services - Robert Franco/OH
3/2/2013 3:13:37 PM (2880 views)
Re: Angi Notary Signing Services - Smitty Strickland/SC
3/2/2013 3:22:26 PM (2819 views)
Re: Angi Notary Signing Services - Jason Roush/OH
3/4/2013 7:52:19 AM (2464 views)
Re: Angi Notary Signing Services - Karen Wember/WI
3/5/2013 5:53:09 PM (2512 views)

LPS to Pay Criminal Penalties for Robo Signin - David Bloys/TX
2/28/2013 8:42:14 AM (3492 views)

New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/27/2013 1:20:23 PM (4493 views)
Re: New Search Product for Abstractors – The Robosigner Search - Leigh Attridge/MA
2/27/2013 5:34:27 PM (2557 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/27/2013 5:46:00 PM (2505 views)
Re: New Search Product for Abstractors – The Robosigner Search - Kurt deVries/FL
2/28/2013 12:31:08 PM (2465 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/28/2013 2:31:49 PM (4418 views)
Re: New Search Product for Abstractors – The Robosigner Search - george Hubka/MI
3/4/2013 7:36:08 AM (2341 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
3/4/2013 8:40:15 AM (2289 views)
Re: New Search Product for Abstractors – The Robosigner Search - ProTitleUSA Title Search/PA
3/5/2013 7:51:55 AM (2507 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
3/9/2013 10:49:46 AM (4527 views)
Re: New Search Product for Abstractors – The Robosigner Search - Robert Franco/OH
3/9/2013 11:40:32 AM (2300 views)
Re: New Search Product for Abstractors – The Robosigner Search - ProTitleUSA Title Search/PA
3/11/2013 2:51:36 PM (2220 views)

First Amercian Title Insurance - Sandra Harold/KS
2/27/2013 1:20:00 PM (2835 views)
Re: First Amercian Title Insurance - Sandra Harold/KS
2/27/2013 1:25:14 PM (2700 views)
Re: First Amercian Title Insurance - Jessica Talley/FL
2/27/2013 2:23:56 PM (2756 views)
Re: First Amercian Title Insurance - Sandra Harold/KS
3/4/2013 8:49:41 AM (2485 views)
Re: First Amercian Title Insurance - Joanie Hahr/VT
3/11/2013 4:02:47 PM (2374 views)
Re: First Amercian Title Insurance - Deborah Jackson/GA
3/12/2013 5:31:24 PM (2298 views)
Re: First Amercian Title Insurance - george Hubka/MI
3/25/2013 7:39:38 AM (2178 views)

Off Topic - Nomad Students - Leigh Attridge/MA
2/26/2013 10:27:29 AM (3095 views)

glacier ba - rod hefner/KS
2/25/2013 4:54:39 PM (2226 views)
Re: glacier ba - Rita Killary/NY
3/7/2013 11:26:43 AM (2359 views)
Re: glacier ba - Robert Franco/OH
3/7/2013 11:37:13 AM (2349 views)
Re: glacier ba - K C/NJ
3/10/2013 8:25:51 PM (2260 views)
Re: glacier ba - Rita Killary/NY
3/10/2013 8:43:03 PM (2340 views)
Re: glacier ba - Rita Killary/NY
3/11/2013 9:31:10 AM (2342 views)

Does my MI Corp. have to register elsewhere? - Alix Ott/MI
2/25/2013 10:02:37 AM (2217 views)
Re: Does my MI Corp. have to register elsewhere? - Robert Franco/OH
2/25/2013 5:55:37 PM (4834 views)
Re: Does my MI Corp. have to register elsewhere? - Alix Ott/MI
2/25/2013 6:17:25 PM (2354 views)
Re: Does my MI Corp. have to register elsewhere? - Robert Franco/OH
2/26/2013 2:55:08 PM (2476 views)
Re: Does my MI Corp. have to register elsewhere? - Dan Schramm/FL
9/12/2013 7:42:59 AM (2101 views)

New Jerset attorney - David Bay/FL
2/25/2013 7:52:39 AM (2098 views)
Re: New Jerset attorney - K C/NJ
3/10/2013 8:16:36 PM (2293 views)


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