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I will say it again...and again...and again!!! - Nils Nelson/ME
3/14/2013 12:31:40 PM (2641 views)
Re: I will say it again...and again...and again!!! - CHARLENE  PERRY/MD
3/14/2013 1:03:38 PM (3024 views)
Re: I will say it again...and again...and again!!! - Scott Perry/PA
3/14/2013 3:53:42 PM (2911 views)
Re: I will say it again...and again...and again!!! - Nils Nelson/ME
3/14/2013 5:13:30 PM (2921 views)
Re: I will say it again...and again...and again!!! - Scott Perry/PA
3/14/2013 6:18:30 PM (2742 views)
Re: I will say it again...and again...and again!!! - K C/NJ
3/14/2013 6:33:37 PM (2690 views)
Re: I will say it again...and again...and again!!! - Nils Nelson/ME
3/14/2013 7:19:29 PM (2743 views)
Re: I will say it again...and again...and again!!! - Nils Nelson/ME
3/14/2013 7:17:20 PM (2703 views)
Re: I will say it again...and again...and again!!! - Scott Perry/PA
3/14/2013 7:30:19 PM (2757 views)
Re: I will say it again...and again...and again!!! - Nils Nelson/ME
3/14/2013 7:36:01 PM (2676 views)
Re: I will say it again...and again...and again!!! - Nils Nelson/ME
3/14/2013 7:25:12 PM (2783 views)
Re: I will say it again...and again...and again!!! - Scott Perry/PA
3/14/2013 7:45:02 PM (2780 views)
Re: I will say it again...and again...and again!!! - Nils Nelson/ME
3/14/2013 7:48:25 PM (2648 views)
Re: I will say it again...and again...and again!!! - Nils Nelson/ME
3/14/2013 7:48:28 PM (2708 views)

Protecting our Title Abstracting Field - Deborah Jackson/GA
3/12/2013 5:28:45 PM (2740 views)
Re: Protecting our Title Abstracting Field - K C/NJ
3/14/2013 6:28:27 PM (2920 views)
Re: Protecting our Title Abstracting Field - Nils Nelson/ME
3/14/2013 7:23:37 PM (2796 views)
Re: Protecting our Title Abstracting Field - WAYNE QUICK/NC
3/25/2013 9:14:08 AM (2645 views)
Re: Protecting our Title Abstracting Field - Kacy Howland/OH
3/25/2013 9:36:26 AM (2637 views)

First American Title Cleveland, OH - Deborah Jackson/GA
3/12/2013 5:19:12 PM (2963 views)
Re: First American Title Cleveland, OH - Lucille Femine/TN
3/23/2013 12:12:50 PM (2701 views)
Re: First American Title Cleveland, OH - Phyllis Agan/GA
3/25/2013 11:26:41 AM (2444 views)
Re: First American Title Cleveland, OH - george Hubka/MI
3/25/2013 11:41:21 AM (2585 views)

Los Angeles Court Closures - Dan Zook/NY
3/12/2013 9:04:55 AM (2478 views)
Re: Los Angeles Court Closures - Dan Zook/NY
3/18/2013 1:55:02 PM (4578 views)

Corporate Abstract Services - Joanie Hahr/VT
3/11/2013 3:54:28 PM (1940 views)




ATR/Applied Technology Resources - Sherryl Heberlig/PA
3/8/2013 12:24:35 PM (3193 views)
Re: ATR/Applied Technology Resources - mike skene/CA
3/8/2013 12:31:44 PM (3206 views)
Re: ATR/Applied Technology Resources - Sherryl Heberlig/PA
3/8/2013 1:26:24 PM (3050 views)
Re: ATR/Applied Technology Resources - mike skene/CA
3/8/2013 1:27:53 PM (3200 views)
Re: ATR/Applied Technology Resources - Constance Foye/VA
3/11/2013 2:04:16 PM (2906 views)
Re: ATR/Applied Technology Resources - george Hubka/MI
3/25/2013 7:34:09 AM (2802 views)
Re: ATR/Applied Technology Resources - Deborah Jackson/GA
3/12/2013 4:55:35 PM (2955 views)
Re: ATR/Applied Technology Resources - David Woods/IN
5/24/2013 6:24:49 PM (2796 views)
Re: ATR/Applied Technology Resources - Michaela Urban/OH
5/28/2013 4:28:57 AM (2559 views)
Re: ATR/Applied Technology Resources - Kristina Rustin/FL
6/10/2013 3:08:57 PM (2778 views)

NOTICE: SOT Will Be Down for Upgrade Tonight - Robert Franco/OH
3/6/2013 10:35:27 AM (2340 views)
Re: NOTICE: SOT Will Be Down for Upgrade Tonight - Patrick Scott/IL
3/7/2013 12:50:07 AM (2460 views)

Fall Through Policy - K C/NJ
3/5/2013 7:24:48 PM (2473 views)
Re: Fall Through Policy - Michelle White/IL
3/7/2013 7:19:59 PM (2901 views)
Re: Fall Through Policy - K C/NJ
3/10/2013 8:00:53 PM (2677 views)
Re: Fall Through Policy - Bill Garrett/MS
3/18/2013 8:30:53 AM (2546 views)
Re: Fall Through Policy - george Hubka/MI
3/25/2013 11:34:11 AM (2604 views)

Becoming a title abstractor? - Teresa Wentz/PA
3/5/2013 8:02:09 AM (2994 views)
Re: Becoming a title abstractor? - Marsha Fox/AL
3/5/2013 8:31:15 AM (3244 views)
Re: Becoming a title abstractor? - Teresa Wentz/PA
3/5/2013 2:51:02 PM (3143 views)
Re: Becoming a title abstractor? - george Hubka/MI
3/5/2013 5:18:54 PM (3155 views)
Re: Becoming a title abstractor? - Robert Franco/OH
3/5/2013 11:21:50 AM (3255 views)
Re: Becoming a title abstractor? - Alix Ott/MI
3/5/2013 8:15:55 PM (3184 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/5/2013 9:34:01 PM (3134 views)
Re: Becoming a title abstractor? - K C/NJ
3/6/2013 8:39:02 PM (3100 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/7/2013 10:43:06 AM (3074 views)
Re: Becoming a title abstractor? - Sheila Sten/PA
3/7/2013 10:46:02 PM (3112 views)
Re: Becoming a title abstractor? - Anita Backlund/MN
3/8/2013 12:51:14 PM (2943 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/8/2013 3:15:54 PM (2965 views)
Re: Becoming a title abstractor? - K C/NJ
3/10/2013 8:10:19 PM (2823 views)
Re: Becoming a title abstractor? - K C/NJ
3/10/2013 8:06:59 PM (2856 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/11/2013 10:27:43 AM (2809 views)
Re: Becoming a title abstractor? - KIMBERLY  FALCONE/PA
3/11/2013 6:00:09 AM (2986 views)
Re: Becoming a title abstractor? - Lisa Ortega/CT
3/18/2013 2:14:16 PM (2694 views)
Re: Becoming a title abstractor? - Ruth Seal/FL
3/18/2013 6:00:25 PM (2793 views)
Take the PA Title Producer Licensing Course - Victoria Moate/NJ
5/6/2013 5:08:58 AM (2619 views)

How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 11:57:21 AM (2840 views)
Re: How do YOU deal with stupid clients? - Robert Franco/OH
3/4/2013 12:32:10 PM (3315 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 12:44:11 PM (3133 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/4/2013 4:29:23 PM (3224 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 5:49:27 PM (3126 views)
Re: How do YOU deal with stupid clients? - george Hubka/MI
3/4/2013 10:10:02 PM (3121 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/5/2013 7:50:04 AM (3006 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/5/2013 6:44:49 PM (2914 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:20:14 PM (2906 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/5/2013 7:30:21 PM (3010 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:18:37 PM (2915 views)
Re: How do YOU deal with stupid clients? - KIMBERLY  FALCONE/PA
3/11/2013 6:06:03 AM (2890 views)
Become the Resident Expert - Victoria Moate/NJ
5/6/2013 4:48:22 AM (2630 views)

The reason my clients hire me is for the level of expertise I hold in my field.

I just look at it this way, they aren't as smart in the area of my expertise.  So, yes, sometimes I have to give them a little 101 of what I do and why I make the decisions on title commitments, etc. 

They can't help that they don't know this information.  It's my job to know it, not theirs.  Otherwise, they'd have no need to hire me, right?

I've only had to fire 2 clients in my whole career.  One was for a title agency that was continually on slow pay and felt I was holding them hostage when I told them after 6 months of trying to patiently deal with them as they dug themselves further in the hole at my expense, that they'd have to pay themselves current in order for me to do new work for them.  So, they eventually paid and we parted ways.

The other was a title agency run by a man who had very little title experience and tried to micro-manage my services.  After several weeks of frustration, I suggested that perhaps he should hire an in-house examiner who he could watch over their shoulder and reminded him that the reason he hired me in the first place was at the "request" of his Underwriter.

I can't tell you how many times I've had to educate "newbies" as to why title doesn't insure U.S. postal addresses, why we can't omit standard exceptions on refi transactions without a 60 year search and multiple other issues that are simple to me, yet complicated to them.

I chalk it up that not everyone in the business has a working knowledge of the entire business. 
Title has been very compartmentalized.  

It's really not their fault.  Not everyone is as brillant and talented as we are.  They are not multi-taskers who enjoy learning new things and creating their own areas of expertise.

I always suggest to the people who just don't get it, to start an Ops Manual.  I try to answer all questions in writing with a side note in my emails "This would be a good email to add to your Ops Manual"

I'd rather have clients than be unemployed.  Luckily, I can pick and choose who I work with/for.

 I can dress as I please, make my own hours and I don't have to work weekends.  Oh yeah, and from time to time, I get to teach CE classes and speak at conventions.  i can work anywhere in the world, any time, as long as I have an internet connection.  And, I make decent money at what I do. 

So, there are perks, even when your clients are idiots.  So, weed out the idiots or just educate them kindly.



 

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Re: Become the Resident Expert - Scott Perry/PA
5/6/2013 1:28:14 PM (2546 views)
Re: How do YOU deal with stupid clients? - Jean Lurtsema/AK
5/6/2013 11:40:23 AM (2634 views)

Possible short periods of down time for Source of Title early this week - Slade Smith/OH
3/4/2013 4:05:49 AM (2238 views)
UPDATE: Possible short periods of down time for Source of Title early this week - Robert Franco/OH
3/4/2013 10:51:24 AM (2802 views)

Angi Notary Signing Services - Smitty Strickland/SC
3/2/2013 2:51:26 PM (2784 views)
Re: Angi Notary Signing Services - Robert Franco/OH
3/2/2013 3:13:37 PM (3401 views)
Re: Angi Notary Signing Services - Smitty Strickland/SC
3/2/2013 3:22:26 PM (3361 views)
Re: Angi Notary Signing Services - Jason Roush/OH
3/4/2013 7:52:19 AM (3001 views)
Re: Angi Notary Signing Services - Karen Wember/WI
3/5/2013 5:53:09 PM (3041 views)

LPS to Pay Criminal Penalties for Robo Signin - David Bloys/TX
2/28/2013 8:42:14 AM (3663 views)

New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/27/2013 1:20:23 PM (4642 views)
Re: New Search Product for Abstractors – The Robosigner Search - Leigh Attridge/MA
2/27/2013 5:34:27 PM (3042 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/27/2013 5:46:00 PM (3011 views)
Re: New Search Product for Abstractors – The Robosigner Search - Kurt deVries/FL
2/28/2013 12:31:08 PM (2984 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/28/2013 2:31:49 PM (4971 views)
Re: New Search Product for Abstractors – The Robosigner Search - george Hubka/MI
3/4/2013 7:36:08 AM (2829 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
3/4/2013 8:40:15 AM (2804 views)
Re: New Search Product for Abstractors – The Robosigner Search - ProTitleUSA Title Search/PA
3/5/2013 7:51:55 AM (2981 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
3/9/2013 10:49:46 AM (5080 views)
Re: New Search Product for Abstractors – The Robosigner Search - Robert Franco/OH
3/9/2013 11:40:32 AM (2810 views)
Re: New Search Product for Abstractors – The Robosigner Search - ProTitleUSA Title Search/PA
3/11/2013 2:51:36 PM (2689 views)

First Amercian Title Insurance - Sandra Harold/KS
2/27/2013 1:20:00 PM (2993 views)
Re: First Amercian Title Insurance - Sandra Harold/KS
2/27/2013 1:25:14 PM (3230 views)
Re: First Amercian Title Insurance - Jessica Talley/FL
2/27/2013 2:23:56 PM (3277 views)
Re: First Amercian Title Insurance - Sandra Harold/KS
3/4/2013 8:49:41 AM (2982 views)
Re: First Amercian Title Insurance - Joanie Hahr/VT
3/11/2013 4:02:47 PM (2880 views)
Re: First Amercian Title Insurance - Deborah Jackson/GA
3/12/2013 5:31:24 PM (2801 views)
Re: First Amercian Title Insurance - george Hubka/MI
3/25/2013 7:39:38 AM (2672 views)


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