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Fall Through Policy - K C/NJ
3/5/2013 7:24:48 PM (2678 views)
Re: Fall Through Policy - Michelle White/IL
3/7/2013 7:19:59 PM (3414 views)
Re: Fall Through Policy - K C/NJ
3/10/2013 8:00:53 PM (3200 views)
Re: Fall Through Policy - Bill Garrett/MS
3/18/2013 8:30:53 AM (2968 views)
Re: Fall Through Policy - george Hubka/MI
3/25/2013 11:34:11 AM (3117 views)

Becoming a title abstractor? - Teresa Wentz/PA
3/5/2013 8:02:09 AM (3137 views)
Re: Becoming a title abstractor? - Marsha Fox/AL
3/5/2013 8:31:15 AM (3673 views)
Re: Becoming a title abstractor? - Teresa Wentz/PA
3/5/2013 2:51:02 PM (3584 views)
Re: Becoming a title abstractor? - george Hubka/MI
3/5/2013 5:18:54 PM (3590 views)
Re: Becoming a title abstractor? - Robert Franco/OH
3/5/2013 11:21:50 AM (3754 views)
Re: Becoming a title abstractor? - Alix Ott/MI
3/5/2013 8:15:55 PM (3656 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/5/2013 9:34:01 PM (3579 views)
Re: Becoming a title abstractor? - K C/NJ
3/6/2013 8:39:02 PM (3572 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/7/2013 10:43:06 AM (3520 views)
Re: Becoming a title abstractor? - Sheila Sten/PA
3/7/2013 10:46:02 PM (3564 views)
Re: Becoming a title abstractor? - Anita Backlund/MN
3/8/2013 12:51:14 PM (3471 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/8/2013 3:15:54 PM (3419 views)
Re: Becoming a title abstractor? - K C/NJ
3/10/2013 8:10:19 PM (3264 views)
Re: Becoming a title abstractor? - K C/NJ
3/10/2013 8:06:59 PM (3294 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/11/2013 10:27:43 AM (3263 views)
Re: Becoming a title abstractor? - KIMBERLY  FALCONE/PA
3/11/2013 6:00:09 AM (3400 views)
Re: Becoming a title abstractor? - Lisa Ortega/CT
3/18/2013 2:14:16 PM (3170 views)
Re: Becoming a title abstractor? - Ruth Seal/FL
3/18/2013 6:00:25 PM (3256 views)
Take the PA Title Producer Licensing Course - Victoria Moate/NJ
5/6/2013 5:08:58 AM (3090 views)

How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 11:57:21 AM (3007 views)
Re: How do YOU deal with stupid clients? - Robert Franco/OH
3/4/2013 12:32:10 PM (3824 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 12:44:11 PM (3631 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/4/2013 4:29:23 PM (3689 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 5:49:27 PM (3639 views)
Re: How do YOU deal with stupid clients? - george Hubka/MI
3/4/2013 10:10:02 PM (3611 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/5/2013 7:50:04 AM (3508 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/5/2013 6:44:49 PM (3459 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:20:14 PM (3388 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/5/2013 7:30:21 PM (3495 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:18:37 PM (3432 views)
Re: How do YOU deal with stupid clients? - KIMBERLY  FALCONE/PA
3/11/2013 6:06:03 AM (3349 views)
Become the Resident Expert - Victoria Moate/NJ
5/6/2013 4:48:22 AM (3106 views)

The reason my clients hire me is for the level of expertise I hold in my field.

I just look at it this way, they aren't as smart in the area of my expertise.  So, yes, sometimes I have to give them a little 101 of what I do and why I make the decisions on title commitments, etc. 

They can't help that they don't know this information.  It's my job to know it, not theirs.  Otherwise, they'd have no need to hire me, right?

I've only had to fire 2 clients in my whole career.  One was for a title agency that was continually on slow pay and felt I was holding them hostage when I told them after 6 months of trying to patiently deal with them as they dug themselves further in the hole at my expense, that they'd have to pay themselves current in order for me to do new work for them.  So, they eventually paid and we parted ways.

The other was a title agency run by a man who had very little title experience and tried to micro-manage my services.  After several weeks of frustration, I suggested that perhaps he should hire an in-house examiner who he could watch over their shoulder and reminded him that the reason he hired me in the first place was at the "request" of his Underwriter.

I can't tell you how many times I've had to educate "newbies" as to why title doesn't insure U.S. postal addresses, why we can't omit standard exceptions on refi transactions without a 60 year search and multiple other issues that are simple to me, yet complicated to them.

I chalk it up that not everyone in the business has a working knowledge of the entire business. 
Title has been very compartmentalized.  

It's really not their fault.  Not everyone is as brillant and talented as we are.  They are not multi-taskers who enjoy learning new things and creating their own areas of expertise.

I always suggest to the people who just don't get it, to start an Ops Manual.  I try to answer all questions in writing with a side note in my emails "This would be a good email to add to your Ops Manual"

I'd rather have clients than be unemployed.  Luckily, I can pick and choose who I work with/for.

 I can dress as I please, make my own hours and I don't have to work weekends.  Oh yeah, and from time to time, I get to teach CE classes and speak at conventions.  i can work anywhere in the world, any time, as long as I have an internet connection.  And, I make decent money at what I do. 

So, there are perks, even when your clients are idiots.  So, weed out the idiots or just educate them kindly.



 

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Re: Become the Resident Expert - Scott Perry/PA
5/6/2013 1:28:14 PM (3052 views)
Re: How do YOU deal with stupid clients? - Jean Lurtsema/AK
5/6/2013 11:40:23 AM (3137 views)

Possible short periods of down time for Source of Title early this week - Slade Smith/OH
3/4/2013 4:05:49 AM (2371 views)
UPDATE: Possible short periods of down time for Source of Title early this week - Robert Franco/OH
3/4/2013 10:51:24 AM (3289 views)

Angi Notary Signing Services - Smitty Strickland/SC
3/2/2013 2:51:26 PM (2926 views)
Re: Angi Notary Signing Services - Robert Franco/OH
3/2/2013 3:13:37 PM (3871 views)
Re: Angi Notary Signing Services - Smitty Strickland/SC
3/2/2013 3:22:26 PM (3833 views)
Re: Angi Notary Signing Services - Jason Roush/OH
3/4/2013 7:52:19 AM (3476 views)
Re: Angi Notary Signing Services - Karen Wember/WI
3/5/2013 5:53:09 PM (3556 views)




LPS to Pay Criminal Penalties for Robo Signin - David Bloys/TX
2/28/2013 8:42:14 AM (3812 views)

New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/27/2013 1:20:23 PM (4800 views)
Re: New Search Product for Abstractors – The Robosigner Search - Leigh Attridge/MA
2/27/2013 5:34:27 PM (3540 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/27/2013 5:46:00 PM (3530 views)
Re: New Search Product for Abstractors – The Robosigner Search - Kurt deVries/FL
2/28/2013 12:31:08 PM (3498 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/28/2013 2:31:49 PM (5520 views)
Re: New Search Product for Abstractors – The Robosigner Search - george Hubka/MI
3/4/2013 7:36:08 AM (3355 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
3/4/2013 8:40:15 AM (3329 views)
Re: New Search Product for Abstractors – The Robosigner Search - ProTitleUSA Title Search/PA
3/5/2013 7:51:55 AM (3523 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
3/9/2013 10:49:46 AM (5620 views)
Re: New Search Product for Abstractors – The Robosigner Search - Robert Franco/OH
3/9/2013 11:40:32 AM (3336 views)
Re: New Search Product for Abstractors – The Robosigner Search - ProTitleUSA Title Search/PA
3/11/2013 2:51:36 PM (3175 views)

First Amercian Title Insurance - Sandra Harold/KS
2/27/2013 1:20:00 PM (3137 views)
Re: First Amercian Title Insurance - Sandra Harold/KS
2/27/2013 1:25:14 PM (3751 views)
Re: First Amercian Title Insurance - Jessica Talley/FL
2/27/2013 2:23:56 PM (3754 views)
Re: First Amercian Title Insurance - Sandra Harold/KS
3/4/2013 8:49:41 AM (3505 views)
Re: First Amercian Title Insurance - Joanie Hahr/VT
3/11/2013 4:02:47 PM (3396 views)
Re: First Amercian Title Insurance - Deborah Jackson/GA
3/12/2013 5:31:24 PM (3274 views)
Re: First Amercian Title Insurance - george Hubka/MI
3/25/2013 7:39:38 AM (3147 views)

Off Topic - Nomad Students - Leigh Attridge/MA
2/26/2013 10:27:29 AM (3414 views)

glacier ba - rod hefner/KS
2/25/2013 4:54:39 PM (2497 views)
Re: glacier ba - Rita Killary/NY
3/7/2013 11:26:43 AM (3413 views)
Re: glacier ba - Robert Franco/OH
3/7/2013 11:37:13 AM (3475 views)
Re: glacier ba - K C/NJ
3/10/2013 8:25:51 PM (3296 views)
Re: glacier ba - Rita Killary/NY
3/10/2013 8:43:03 PM (3403 views)
Re: glacier ba - Rita Killary/NY
3/11/2013 9:31:10 AM (3380 views)

Does my MI Corp. have to register elsewhere? - Alix Ott/MI
2/25/2013 10:02:37 AM (2572 views)
Re: Does my MI Corp. have to register elsewhere? - Robert Franco/OH
2/25/2013 5:55:37 PM (5952 views)
Re: Does my MI Corp. have to register elsewhere? - Alix Ott/MI
2/25/2013 6:17:25 PM (3354 views)
Re: Does my MI Corp. have to register elsewhere? - Robert Franco/OH
2/26/2013 2:55:08 PM (3488 views)
Re: Does my MI Corp. have to register elsewhere? - Dan Schramm/FL
9/12/2013 7:42:59 AM (3129 views)

New Jerset attorney - David Bay/FL
2/25/2013 7:52:39 AM (2383 views)
Re: New Jerset attorney - K C/NJ
3/10/2013 8:16:36 PM (3374 views)

PowerLink - elizabeth reddy/FL
2/22/2013 5:28:10 PM (3472 views)
Re: PowerLink - P Parrish/AL
2/22/2013 5:49:04 PM (3988 views)
Re: PowerLink - P Parrish/AL
2/22/2013 5:57:12 PM (3787 views)
Re: PowerLink - george Hubka/MI
3/4/2013 7:02:34 AM (3327 views)
Re: PowerLink - Susan Parker/TN
2/23/2013 9:45:26 AM (4159 views)
Re: PowerLink - elizabeth reddy/FL
2/24/2013 12:10:30 PM (3744 views)
Re: PowerLink - Nils Nelson/ME
2/24/2013 3:06:48 PM (6241 views)
Re: PowerLink - Jennifer Forshey/PA
2/25/2013 9:25:48 AM (3580 views)
Re: PowerLink - Marsha Fox/AL
2/25/2013 9:32:14 AM (3579 views)
Re: PowerLink - Nils Nelson/ME
2/25/2013 9:44:35 AM (3651 views)
Re: PowerLink - Christine Johnson/NC
2/25/2013 10:11:34 AM (3592 views)
Re: PowerLink - Nils Nelson/ME
2/25/2013 5:51:09 PM (3550 views)
Re: PowerLink - george Hubka/MI
3/4/2013 7:05:21 AM (3466 views)
Re: PowerLink - elizabeth reddy/FL
3/4/2013 10:16:41 AM (3546 views)
Re: PowerLink - george Hubka/MI
3/4/2013 7:07:29 AM (3374 views)
Re: PowerLink - Jamie Stallings/TN
3/4/2013 3:09:19 PM (3624 views)

CRRG Inc - David Bloys/TX
2/21/2013 1:45:05 PM (3059 views)
Re: CRRG Inc - Dan Zook/NY
2/25/2013 11:29:18 AM (5819 views)
Re: CRRG Inc - David Bloys/TX
2/25/2013 11:40:41 AM (5705 views)
Re: CRRG Inc - Dan Zook/NY
2/25/2013 12:03:43 PM (3383 views)
Re: CRRG Inc - SUSAN GOURDEAU/GA
2/19/2014 10:55:01 AM (3125 views)

A.S.K. Services, Inc. - Edward Ulric/SC
2/20/2013 6:33:12 PM (2899 views)
Re: A.S.K. Services, Inc. - Alix Ott/MI
2/25/2013 10:00:00 AM (3468 views)


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