Kym-

The "Past Due" faxes I've sent also included an explanation of the charges.  This explanation was sent numerous times.  It was sent via fax, also via e-mail in the past, as well as shortly before you wrote this post.  We also explained that we only put Ryan's name on the subject line as an "Attn. to" line because he was our contact when the order was originally placed.  The correspondece originally  requesting the additional document retrieval was sent to you in the e-mailI as well.

I would also like to note we did not tack on 10% with each weekly fax.  We have a 5% per month late charge. 

We send out Past Due notices weekly to all vendors with outstanding balances.  This is done simply to stay on top of the late invoices, similar to other companys' collection proceedures. This is not meant to seem unprofessional or harassing, but just to stay on top of Accounts Receivables.