Based on what I read here, we are very lenient. We have several clients that have simply informed us that they will pay invoices after 60 days and we have let them. I will contact a client after 60 days, but it is not uncommon for folks to go 90 days or more. After 90 days we get a little more aggressive, but they know and we know there is little we can do.

We do have a very strict "fool me once" policy. If a client gets into trouble we will be patient with them until we get paid and then cut them off permanently. I am also very careful to avoid getting angry and to do my research. We have a lot of clients and we occasionally make an accounting error. Nothing worse than reading a client the riot act only to find out they paid months ago!

Whenever I feel down or encounter someone who is obviously lacking in ethics I try to look at the big picture. Only a fraction of 1% of our clients have truly burned us. No reason to walk around angry when over 99% of our clients pay :-)

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