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[+] Harvard University reports "affordability crisis for renters" - Leigh Attridge/MA (2 replies)
5/3/2011 8:34:15 AM (3341 views)

Tri State Abstractions - Joyce Obrien/PA
5/2/2011 1:07:12 PM (3797 views)

[+] New World - William Pattison /CA (5 replies)
5/2/2011 12:37:37 PM (2899 views)

[+] Off Shore Companies - Susan Grace/RI (7 replies)
5/2/2011 12:26:14 PM (2997 views)

[+] "All we have are shadow markets" - BW - Dave Pelligrinelli/GA (2 replies)
5/1/2011 7:27:45 AM (3434 views)




[-] tornado - rude client - Jason Knowles/AL (10 replies)
4/29/2011 4:11:22 PM (3031 views)
Re: tornado - rude client - Kym/NJ
4/29/2011 5:26:29 PM (2823 views)
Re: tornado - rude client - Donna McCullough/SC
5/10/2011 11:46:45 PM (2345 views)
Re: tornado - rude client - Nils Nelson
4/29/2011 7:39:17 PM (3084 views)
Re: tornado - rude client - K C/NJ
4/30/2011 3:54:07 PM (2874 views)
Re: tornado - rude client - Patrick Scott/IL
4/29/2011 9:41:58 PM (3056 views)
Re: tornado - rude client - Brenda Palmer/TN
5/2/2011 3:54:53 AM (3032 views)
Re: tornado - rude client - Kym/NJ
5/2/2011 9:39:04 AM (3119 views)
Re: tornado - rude client - Teri Carro/DE
5/3/2011 10:25:22 AM (2698 views)
MISUNDERSTANDING & further apology - Kym/NJ
5/3/2011 5:00:51 PM (2934 views)

Teri - I think I clearly explained that we were led to believe everyone was personally fine there and I've apologized here to the best of my vocabulary.  If you're saying in general, some clients are clueless, I'd agree wholeheartedly (though I'd never post that here) but if you're saying we are personally, you didn't read my response well.

In the last two years, we've had people hit by unexpected ice storms in states that were not prepared, people faced with floods, we've had people with deaths in the family, spouses in the ICU and we'd NEVER ask someone to rush an order or put themselves in jeopardy for our sakes or our clients' sakes.  Our own state was under two feet of snow last winter and I know Brenda Palmer couldn't get out of her driveway for days!

We always explain to our clients what the delay is and I've personally had to take a stand with them when they're being unreasonable and expecting things that would put someone in danger.  No closing is more important than someone's health or well-being.  We're far from being clueless, I watch the weather and events closely and always ask how conditions are from our searchers so we can alert our clients to possible delays.  With one obvious exception, we enjoy good relationships with our abstractors (I've even met a few in person across the states) and even if I had unintentionally made light of something that wasn't, none would feel the need to go public and they know us well enough here to take the apology sincerely.  As NIls said, a quick call to me would have solved this in an adult fashion rather than making this like FaceBook.

I do find cutting your nose off to spite your face by intentionally telling a good paying client to go fly a kite, rather than take their PRIVATE and public (forced) apology at face value isn't wise when both your company and your employees are probably already feeling the drop in business and will be hurting financially even more now.  I'm sure SLT's independents won't appreciate the rash decision to reduce their incomes further (they're welcome to contact us as some already have because they understood my sincere reply).

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Re: MISUNDERSTANDING & further apology - James Toney/MS
5/6/2011 12:14:59 AM (2789 views)

[+] Pricing - Aaron Thorpe/NY (6 replies)
4/29/2011 3:48:24 PM (2886 views)

[+] non paying clients-post on SOT? - Nathan Miller/KY (6 replies)
4/28/2011 4:47:46 PM (2996 views)

[+] 21st century- still has not paid - Nathan Miller/KY (4 replies)
4/28/2011 4:02:11 PM (2745 views)

[+] What do you grab as the tornado sirens are going off? - CHARLENE  PERRY/MD (6 replies)
4/28/2011 10:26:10 AM (3025 views)

[+] Solar Panels "Eyesores" in NJ - Leigh Attridge/MA (2 replies)
4/28/2011 9:20:48 AM (3506 views)

[+] Fraudulent documents - F P/VA (9 replies)
4/27/2011 6:53:00 AM (3080 views)

[+] Platinum Abstracting - Kelli Marske/MI (1 reply)
4/26/2011 6:38:23 PM (2931 views)

[+] Timios - your experiences? - Eye of the Storm/CO (3 replies)
4/26/2011 1:56:51 AM (3136 views)

SJC rules: Attorneys must participate in real estate closings - Leigh Attridge/MA
4/25/2011 4:51:45 PM (4039 views)


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