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[-] Source Documents (SDI) - Edouard LeLocle/SC (15 replies)
3/29/2010 1:09:45 PM (4125 views)
Re: Source Documents (SDI) - george Hubka/MI
3/30/2010 2:29:52 AM (3153 views)
Re: Source Documents (SDI) - Lisa Munoz/VA
4/9/2010 8:05:20 PM (2959 views)
Re: Source Documents (SDI) - Sam Gendusa/FL
4/10/2010 12:00:35 AM (2940 views)
Re: Source Documents (SDI) - Dan Zook/NY
3/31/2010 10:04:55 AM (3084 views)
Re: Source Documents (SDI) - Sam Gendusa/FL
3/31/2010 5:04:12 PM (3186 views)

Thank you Mr. Huguenin for posting your criticism of my company on Source of Title, as your post on Abstractor Watchdog was anonymous which makes it nearly impossible to be able to correct any false comments or address and rectify any legitimate complaints. As I now know who you are I can address each of your complaints and let the readers of this post decide who is unprofessional.

While it is true that we sent you a document retrieval request on Friday 3-26-10, and it is true that you spoke with one of my employees on Monday 3-29-10, you leave out some pretty important information. You left out the fact that you logged into our vendor website and entered the following on Sunday 3-28-10 at 10:22 AM regarding the order we sent to you: “Kiss my ass.” As a result of your entry, you were contacted by my employee on Monday to see what the problem was as well as to see if we needed to re-assign this order. You then stated that you would no longer be doing work for us. Amanda acknowledged you, there was silence on your end, so she hung up. We then inactivated you as a vendor and reassigned the order to someone else who is interested in doing our work.
To address any issues regarding fees and payments thereof, I investigated your claim and discovered the following: In January, you faxed in some invoices stating that you were not paid properly. My employee in accounting researched each one of them and faxed back explanations to each invoice that you questioned. Any underpayments were due to you sending us copies not requested, whether it was sending in a complete mortgage when we only asked for first and last page, or sending us a document when we only asked for recording information, etc. We also documented with check numbers that in fact all of your invoices had been paid.  It was not a matter of you being underpaid – it was a matter of you overcharging us.  After this was all faxed back to you, my employee called you to ensure this was all handled to your satisfaction and you replied that you were satisfied and understood everything.
Two months later you faxed back the same invoices to us, again claiming that you were underpaid. My same employee called you twice and was hung up on each time she identified herself. On the third call you didn’t hang up so she asked why you sent the same invoices back which we had already addressed and your response was “I don’t know.” She then re-faxed all of the research and explanations again to ensure that you had all the necessary information to understand. We again provided you all the evidence necessary to demonstrate that you were not underpaid or stiffed in any way. 
If you have a legitimate complaint, we are more than willing to work with you to make things right. But posting twisted stories with half truths or outright lies is not the way to resolve a disagreement. We still have the file (including all the cleared checks) if you need to see it again.
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Re: Source Documents (SDI) - Edouard LeLocle/SC
3/31/2010 7:17:25 PM (3035 views)
Re: Source Documents (SDI) - Sam Gendusa/FL
3/31/2010 7:31:45 PM (3069 views)
Re: Source Documents (SDI) - Constance Foye/VA
4/5/2010 2:11:24 PM (3008 views)
Re: Source Documents (SDI) - Jessica Talley/NJ
4/5/2010 6:09:30 PM (2898 views)
Re: Source Documents (SDI) - Kurt deVries/FL
4/6/2010 10:48:56 AM (2861 views)
Re: Source Documents (SDI) - Dave Pelligrinelli/FL
4/6/2010 11:04:45 AM (2842 views)
Re: Source Documents (SDI) - HAL DICKSON/VA
4/7/2010 1:04:27 PM (2879 views)
Re: Source Documents (SDI) - Virginia Capps/TN
4/8/2010 12:25:30 AM (2758 views)
Re: Source Documents (SDI) - Louise Jackson/SC
4/8/2010 8:28:16 AM (2886 views)
Re: Source Documents (SDI) - RACHEL LALLMAN/OH
4/8/2010 2:08:58 PM (2715 views)

[+] History lesson - Amy Jensen/OR (30 replies)
3/29/2010 12:56:17 PM (3427 views)

[+] Nationwide Real Estate Services - Saundra  Scott/MD (12 replies)
3/27/2010 3:26:32 PM (3550 views)

[+] Cogent Closing Associates - James Hill/VA (2 replies)
3/26/2010 12:49:42 PM (4028 views)

[+] United States Title Corp - Matt Papsch/MD (12 replies)
3/26/2010 12:42:21 PM (3404 views)




[+] Another Court Search Scenario - Nils Nelson/ME (3 replies)
3/26/2010 12:24:08 PM (3211 views)

[+] E&O and Courts - THURBER & ASSOCIATES INC THURBER/ME (4 replies)
3/26/2010 11:05:23 AM (3144 views)

Direct Settlement - K C/NJ
3/25/2010 10:49:39 PM (2801 views)

[+] Quality Title & Abstact - Leigh Attridge/MA (3 replies)
3/25/2010 3:03:37 PM (3278 views)

[+] COURT SEACH - ABSTRACTOR/MI (16 replies)
3/25/2010 1:18:07 PM (3122 views)

[+] HEALTH CARE - F P/VA (38 replies)
3/24/2010 6:35:49 AM (3101 views)

[+] Robert's Defamation Lawsuit Blog - Nils Nelson/ME (7 replies)
3/22/2010 8:31:25 PM (3330 views)

[+] Healthcare reform and constitutional challenge - Kevin Ahern/CT (39 replies)
3/22/2010 8:24:43 PM (3166 views)

[+] Nice Going Abstractor Watchdog! - Nils Nelson/ME (2 replies)
3/22/2010 3:28:03 PM (3730 views)

[+] Mortgage Satisfaction from Delta Funding aka Delta Fiancial - Pete Kisan/OH (3 replies)
3/20/2010 2:44:32 PM (5035 views)


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