Wayne, I have had similar problems a few times myself. The way I see it is that communication is never a one way street.
There are posts here all the time complaining that the clients do not communicate with the abstractors, specifically regarding payment. But a good abstractor knows that they have to communicate with their client as well.
You apparently tried several times to contact your abstractor. The only number that seemed to be working was the fax & even then it was sporadic. How can anyone expect you to keep explaining to your client why an update is taking so long. 3 1/2 days is a long time even for the worst update. If they were having a problem---they should have contacted you. You should not have to chase them down. After 2 days you are not even sure that the original abstractor even got the order in the first place.
Only after you cancel the order do you then receive it. I myself might have been inclined to give the abstractor the benefit of the doubt, if they had called & talked to me & explained what had happened. They didn't, just a fax threatening to expose you as a terrible client. I notice you did not use their name or threaten to expose them as an abstractor that gives poor service.
If it were me---I would not pay!!
Wanda Steudel
AccuSearch Co
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