Here is my response to the email you received and Andrea's reply:

Ms. Somers, in response to your request to reduce fees by 10%, the answer is NO.  Please find another area of YOUR company for this reduction in budget instead of MY company’s fees.  I understand that by refusing, I will no longer be receiving work from your company.  I’d much rather stand on the street corner by choice to recoup the missed income, than be screwed by First American.  Please remove me from your database.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

Hi Wendi,

I appreciate your honesty. The changes we have gone through since being purchased by First American have been tremendous. You have been with us for a long time, and we value your company’s service. I will go ahead and keep you in our system at your current fee.