Right on Kurt, I agree with you.

I did agree to work with (continue working orders) Jim under a plan that the balance owed would get reviewed regulary and that it would be heading down.  After coming to that agreement we had a number of work orders in progress that were all cancelled...when I called to discuss those orders I was told that they were cancelled because it was determined that I was owed too much and they did not want to get into debt any deeper with me.

That was when the communication stopped.

I feel for the likes of Chris and Linda who actually answer a phone call and will try and work with you but as of today nobody knows what the plan is they just continue to say Jim releases payment when he releases payment.

This is all after I invited Jim up for a visit and he flew his own private plane up...I treated for a round of golf and I thought we understood each other.

When I met with Jim and have chatted with him I told him to just be honest and straightforward, answer your phone, get back to your vendors and treat your vendors squarely.  Instead all my calls go into a black hole.

So yes...you can do all the right things in trying to work things out with a client but at the end of the day you get burned....

With Jay I kind of preached and said that your integrity is questioned if you give someone a free ride by saying wow they are ok...they haven't just cut and run....but they are a corporation with by-laws and shareholders and employees and they have fiduciary responsibilities and to hold people to such low standards just lowers the bar for us all.

I think we all need to figure out ways in which to hold our customers to a higher standard rather than continuing to accept the same old bs over and over.

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Ex....1
Due to a glitch in CRSI's new database they sent duplicate orders days apart to us in which we ended up doing jobs multiple times before the issue was caught on our end and we notified CRSI's folks...for the effort there was never a conversation that remotely approached paying us for doing their duplicate orders or even compensating us for the copy costs...not even a discussion...will not pay...I wrote the costs off.

Ex...2
I was having a long standing AR issue with CRSI when they got a large project in around Dec/Jan of this past year.  We worked and worked on pricing until we finally came to an arangement.  I said that they would have to pay upon completion which they said they will absolutely get me paid in a net 30...I took the job...for every job I did my copy costs were about 50% of the order if not more...a good portion of those orders were never paid and I am not only stuck with the cost of the job but also stuck with advanced fees out the door...

Ex...3
I reconciled with Ken their old accounting person...reconciled with Raquel...Jim's wife...and am now in the process of reconciling again with Linda...this is all after I waived fees and waived duplicate invoices to get reconciled

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I would imagine that CRSI is either going to get purchased or left at the alter...if they get purchased it is by some company that I am sure we all have a biz relationship with anyways and our relationship will not be judged based on our relationship with Jim...if they get left at the alter they most likely will not be coming out of this so it is time to secure your assets one way or another...

I have refrained from posting for the longest time in the hopes that a relationship could be fostered...I doubt it can now....

Ted....ugh...

The Patriots just beat the Vikings so all isn't so bad... :)
Tomorrow's halloween...not sure if I am getting a trick or a treat after that late nite rant....