I couldn't agree more with the previous posts.  Scanning and emailing are the way to go.  I wish more abstractors would invest in this.  I would say that fewer than 5% of our abstractors have the ability to scan and email to us.  It really comes down to this.  Where do you want to spend your money and your time?  Re-sending orders is unforetunately a part of customer service.  You can't charge more for customer service just like you can't raise your rates to cover the cost of buying the scanner and software.  Sending items via email will probably lead to fewer resend requests because your client could search their email inbox for items that you may have sent them.