This is so frustrating. This is exactly what I'm running into. I have actually had clients go elsewhere for just $1 less per order. The fact that you had a client for 8 years and they would so readily jump ship for just $5 less per order is very scary. I also try to promote the quality of my orders, the fact that we have people in the field and the office, which allows us to always take their phone calls, but to no avail, let someone, anyone, come along at a cheaper price and they're gone.

Sorry about the run-on sentence. I'm usually too busy to reply to a lot of these, but this is one that really bothers me and frightens me about the future of this business.

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