Hello Rita, this is Regarding Order #1381471:

This order was assigned on October 2, 2023, with a specific statement requesting for a Fee and ETA. Unfortunately, we did not receive the required Fee and ETA details, which led to the order being canceled by our client on October 4, 2023. Despite the cancellation, the report was submitted on October 5, accompanied by an invoice for $157. Upon reviewing this matter, our accounts team confirmed that the order was never approved for processing, as it was explicitly stated in the request: "DO NOT PROCEED WITHOUT APPROVAL."

As a company, we take pride in our transparency and in maintaining strong professional relationships. We have a long-standing history of timely payments to our abstractors nationwide. We have also sent multiple emails regarding this issue to provide clarification. We believe this issue may have resulted from a misunderstanding, and we are committed to resolving it amicably.

We appreciate your understanding and assure you that we are taking the necessary steps to maintain the integrity of our operations and relationships within the community. Should there be any additional questions or concerns, we are happy to provide further clarification.