Doc Signers
AbstractorPro (Real Title Services)
Register
Log In
Forget your Password?

Home
Directory
Bulletins
Forums
Blogs
Articles
Links
Classifieds
About Us
Contact Us
Advertise
FAQ
Privacy Policy


Discussion
<< get older messagesget newer messages >>
to post a message: login - or - register | search messages | show all replies



Abstract Software - Tony Costa/LA
3/29/2021 9:45:32 AM (681 views)

SiteSolutionsService: ...really!?... - William Duncan/SC
3/26/2021 10:46:12 AM (626 views)

There: FIXED! - William Duncan/SC
3/25/2021 9:33:06 AM (662 views)

[-] Abstractor Pro software - Kurt deVries/FL (9 replies)
3/23/2021 2:55:25 PM (1314 views)
Re: Abstractor Pro software - Smitty Strickland/SC
3/23/2021 3:23:07 PM (1266 views)
Re: Abstractor Pro software - Robb Grandon/MI
3/26/2021 6:24:14 PM (1701 views)
Re: Abstractor Pro software - Kurt deVries/FL
3/29/2021 12:04:14 PM (1189 views)
Re: Abstractor Pro software - Patty Baber/FL
3/29/2021 1:20:28 PM (1275 views)
Re: Abstractor Pro software - Patty Baber/FL
2/11/2022 11:55:06 AM (241 views)
Re: Abstractor Pro software - Todd Camp/NJ
4/1/2021 3:08:30 PM (1154 views)
Re: Abstractor Pro software - Andrew Trenary, Sr/OH
5/24/2021 11:00:10 AM (941 views)
Re: Abstractor Pro software - Patty Baber/FL
6/4/2021 6:04:26 PM (934 views)
Re: Abstractor Pro software - Andrew Trenary, Sr/OH
6/20/2021 8:00:31 PM (698 views)

I feel your post requires some clarifications itself.

I wish you had addressed your misgivings to me personally.

I'm unsure what part regarding this topic should have been addressed to you first. Someone's concern was information from A going to B. My experience was information from B going to A. I believe it's relevant. Our companies no longer do business due to our experience. So again, not sure to where the obligation to reach out to you is. And I'm not sure what the point of it would have been, because...

...we have collected email addresses from years in business from many sources.

So, how many "years in business" has AbstractorPro been collecting emails? Again, my point was that my company's order intake address and my personal address aren't available online. Our company contact address is. So, if all three addresses ended up on AbstractorPro's mailing list, how did the first two get there without obtaining them from Real Title? And how is that not relevant to a concern about AbstractorPro info going to Real Title?

But, the main thing I wanted to clear up, since even you said you have a "vague memory" of it regards our communication issues. I feel your depiction of our companies' reasoning for no longer doing business insinuated that I do not feel communication is important.

"But as I recall you did not want us to email you so often requesting confirmation of orders. And we had to part ways because I could not promise that we would not email you so much as it is pretty firm policy at RTS to get an acknowledgement and eta from any searcher for every work order we send them. This is generally industry standard, and we really must get confirmation stating the order was received with an eta. You didn’t want to do this, so we stopped working together, but we feel no need to malign you because of this, or impugn your reputation, or suggest disreputable things about you because we had different needs and wants, and we would respectfully request the same of you."

Personally, I consider your recollection of this to be slightly maligning, impugning, and suggesting disreputable things about how our businesses worked together. I also don't feel it's very close to accurate.

We worked together for about 16 months. During that time, our policies never changed. We don't do confirmations and the package we send has our ETAs. Your company wanted 8 hour turnarounds and a confirmation with each order. Our turnarounds are based on days, not hours. I told your company the same thing I tell every one that asks us for either of those, "I understand that's what you need, so we probably aren't going to be a good fit for you." And so some people don't use us. I don't know what the others do, but I don't complain about their automated emails because if they're going to use us and not expect us to change our process, then I don't expect them to rewrite their computer system.

Regardless of your "pretty firm policy," your company sent us work anyways. When we didn't reply to the emails, you started calling. And not in a, "Hey, this is a rush and our client's bugging us" way, which I completely understand, but rather on practically every order. That was the first time I talked to someone and said, (paraphrasing) "This is what we do. This is what we said we were going to do. If the calls continue, we'll have to stop accepting orders." And the calls stopped for a while. At some point... I don't have the exact dates, but it was many months later... they started back up. I talked to someone new that time and they stopped again. I assumed it was the change in personnel that was the cause. Cool... we're all back on the same page.

January 2019, I get a call and, I don't remember the exact details... a large project; new client... you would know better than me... but someone discusses with me a large dump of orders to come in. I say that I prefer to have only one of my people work on everything as opposed to sending a couple of people to a county, so we agree these might go into 2-3 days instead of 1. The next day, we start getting calls again.

Now, here's where things fell apart on my end. While I thought the status email issue had been taken care of, I come to learn that the main person watching our general contact address had started filtering your emails. They said they were sick of dealing with them. In theory, it should have only affected these status requests, but you started sending some of these project orders to our general contact address. I already had a 'no filtering' rule anyway, but as I said at the time, it sucked to have to let someone go while completely understanding why they did what they did. So, it was at this point that I emailed Sean, who I was told should be the one to handle any issues, telling him we would eat the cost of these missing searches, but would then accept no more. (That's in an email sent 1/22/2019.) Needless to say, we continue getting new orders. I'm sure I didn't reply to all of them, but I know I replied to the first couple stating, again, we were accepting no new orders from you.

Then I'm told I should speak to you. When we talked, you told me that you were going through a period of growth and sometimes word didn't get down to those making calls and sending emails because you couldn't get everyone in the same room. I don't feel that really explained the 16 month issue we had, but whatever. We also discussed getting a list of everything you had outstanding from that big batch of orders. I was pretty sure we had caught everything that had been filtered and had been told by Sean that he believed one we were discussing in an email was the last one. The list you sent me had an additional 8 orders on it. I've verified twice since then and those were never sent to us. Also after our discussion, the status check emails started back up again... on orders you had assigned to us after I said we were accepting no more. That was when I cut things off again.

A couple of things I think should be added, too, regarding the status checks. I did a quick search for your orders in our system (662 of them). 178 of those orders were out of our system the same day. That's 26%. Granted, some of those might have been where we input a question that no one in the office could immediately answer, but even removing stuff like that, that's a large percentage for same-day turnaround. Also, regarding communication in general, I have examples of still receiving emails regarding orders we had contacted your office about; receiving status checks on federal holidays; an email refuting copy charges noted the same way we had noted them from the beginning because you were unclear what they were for, and quite a few that just made it seem like emails were being sent out blindly. I don't want a vague memory to insinuate that the turnarounds were an issue and the cause of the status checks.

Our companies agreed on a figurative 'terms of service' and repeatedly one side was ignored. I think it is absolutely relevant to the argument that one might not have complete faith in the software's terms of service. Please feel free to explain to me where I'm wrong.

I felt I was being somewhat vague regarding these issues in my initial response to this thread. And again, I'm not sure what part warranted personal contact between us beforehand, but I don't feel that same philosophy was followed in your recollection of why our businesses aren't working together. Personally, I read your recollection as us not wanting to communicate and your email practices were a reasonable industry standard that we were ignoring. If there's anything you feel isn't accurate, please don't hesitate to let me know. But, I'll be happy to point you to the dates and times of the emails that verify everything I've written. I'd imagine the board admins don't care for this discussion to continue here, which I understand, but as I said before, I don't feel that response was even close to accurate and needed to be addressed. I'm an abstractor like everyone else. It's hard to turn down work and I think I was pretty tolerant for a pretty long time. I know I'm not always right, but I'm open to any questions anyone would have regarding this because I don't think I was unreasonable during any of it. Going back, re-reading and remembering this fiasco certainly raised my blood pressure enough to prevent me from replying a couple of times earlier. So, it's not like I'll be checking in here regularly, but if you feel there's anything else that should be addressed privately, we know you have email.

Andrew J. Trenary, Sr. 

to post a reply: login - or - register



[+] ...Really...? - William Duncan/SC (6 replies)
3/22/2021 4:01:06 PM (967 views)


Real Document Solutions
AccuSearch Company


[+] "Title theft" myth persists - Alix Ott/MI (8 replies)
3/17/2021 6:53:36 AM (1134 views)

[+] Abstractor Watchdog - DEBRA ALLEN/KS (10 replies)
3/16/2021 11:46:52 AM (1403 views)

[+] Best resource for Solar/Oil&Gas? - William Duncan/CA (5 replies)
2/28/2021 1:22:49 PM (832 views)

GOOD DAY - William Duncan/CA
2/23/2021 10:24:06 AM (861 views)

[+] Blue Title 365 - Serena Stout/VA (6 replies)
2/18/2021 10:07:48 AM (1182 views)

Need probate atty in Orlando FL - Stephanie Guilliams/VA
2/15/2021 12:36:16 PM (542 views)

[+] JG Weiss Research - Roberta Dean/IN (4 replies)
2/14/2021 8:46:25 PM (983 views)

[+] CPI Data - Jay Duncan/MO (1 reply)
2/12/2021 8:45:43 AM (798 views)

[+] Sanrit Technologies, LLC - Joni Bargel/MN (7 replies)
2/9/2021 1:51:41 PM (904 views)

[+] PAYER OR NOT - Saundra  Scott/MD (6 replies)
2/5/2021 4:37:44 PM (1107 views)


<< get older messagesget newer messages >>

DISCLAIMER: These Message Forums are un-moderated and Source of Title does not endorse the content of any of the posts. Source of Title discourages libelous comments and you, as the sole creator of the content, take full responsibility for your remarks.
Directory

The Source of Title Business directory has 8825 listed companies.

Leave feedback on a company:
SOT ID #:  learn more...
DRN Title Search
Blogs

Read other users' blogs-- or start your own!

Most Recent Blog Posts:

Preliminary Exam "Compass" and Instrument Guide for the Title Professional
From the desk of Christopher Kaufmann
2022/08/26
0 comments

A Reminder of Why Title Insurance is so Important
Source of Title Blog
2021/03/07
0 comments

How You Can Conduct a Closing in Your Office
Michele Blanco's Blog
2020/05/11
4 comments

Articles

Source of Title articles help to keep you informed on the state of the title industry.

Ed McDonnell Named to DirecFunds Board of Directors
DirecFunds is the developer of an electronic payment system designed to eliminate wire fraud in business transactions by...
Existing-Home Sales Slipped 0.4% in August
Existing-home sales experienced a slight dip in August, marking the seventh consecutive month of declines, according to ...
NAR President Participates in White House Meeting on Housing Supply and Affordability
National Association of Realtors® President Leslie Rouda Smith participated in a White House meeting with a diverse...
Mortgage Applications Increase in Latest MBA Weekly Survey
Mortgage applications increased 3.8 percent from one week earlier, according to data from the Mortgage Bankers Associati...
Stewart Valuation Intelligence, LLC is Verified to Support Freddie Mac's Property Data Report with VALIDITY Pro
“In accordance with Freddie Mac’s requirements, VALIDITY collects all needed information and data including ...

Search Articles:
browse...

Classifieds

Buy, sell, or trade! Browse the ads or post your own!

Notary Prosperity Academy
September 05 2022

Launch A Mobile Notary Business. Maximize Your Current Notary Business with multple lucrative "side hustles".


I am Mark.
Founder of Noble Notary & Legal Document Preparers https://legaldocprepnotary.com/
A top mobile notary service in the Da...[more info]


link
email
© 2020, Source of Title.