We have several inhouse abstractors that do refi, purchase and foreclosure title searching. I know even the best searchers miss something every once in a while but how many mistakes is too much? We have one searcher trained from the ground up that has been on her own for 6 months now and we really like her but we just found out about a 2nd open mortgage missed. The first one I take responsibility for because it was too complicated of a search to give her but this one was just a simple error. She found the mortgage but then mistakenly crossed it off her run sheet as if it was satisfied instead of crossing off the mortgage that was actually satisfied. Fortunately neither of them will result in a claim. How many should we allow an employee to miss in a given period of time before they have to be let go? I want to be fair and that's why I am here to get industry advise but at the same time I need to know when to protect my company from too high of a risk. Does anyone have any suggestions for a policy on this? Like if they miss more than x out of x number of searchers they are automatically terminated. I am a very detailed and productive worker in the field but I missed an open mortgage once on an update that was so easy to find and I have no idea why so I understand it happens.
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