Hi All,

I have an amusing one for you.  We had a client whose account was past due.  When we send the statement for the second time, we stamp it past-due so that the "past-due" shows up through the envelope window.  That way they know that its urgent and, hopefully, they open it right away and take care of it.

The client called us and was irate because his client saw the past-due stamp.  I'm not sure why his client would be looking at his mail, but I really don't care.  If you don't want to receive mail stamped "past-due!", then you should pay your bills on-time.  Right??  Seems simple enough to me.

I didn't speak with him.  I wasn't in and he yelled at my secretary, unfortunately.  He said he isn't paying the bill and he doesn't care what we do.  The bill is only $84 - but if he wants another past-due notice next month, we can accommodate him.  He also said we lost his business - Darn!  I lost another client that doesn't pay their bills on time.  What will I ever do now?

Best,
Robert A. Franco
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