Hi Jason,
In my opinion you had already answered Steve's question with your selection of the product name TruClose. If you intended to work from unreliable (by their own admission) online records you might have chosen instead to call your product WishItWereTruClose or AlmostTruClose or MaybeTruClose.


You made a commitment to your clients to provide factual and accurate information direct from the original source. Online sources can not or will not provide this commitment to quality and they admit as much in their disclaimers and and Terms of Service. In fact, online sources state that their records are not accurate, not timely, not official and not reliable.  Records web sites plainly state in their terms of service agreements that the information provided by the web site IS NOT SUITABLE  for legal or professional purposes. They are not liable for any inaccuracies that result from their admittedly flawed data.

If online records companies do not trust the accuracy of their own databases why would any abstractor who values his own reputation trust it? For that matter,  how can a client expect professional and legal results from an abstractor who relies on a source that, by their own admission, is unreliable.

Jason, I commend you for standing up to the high standards implied by your company name and the trust your customers have in you.
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