I was just contacted by a client of over a decade regarding rejection/correction fees on documents. We don't always charge a fee but if there is a ton of foot work then we will charge a minor fee.
The client in question told me that they were unaware that we charged this fee and did not believe it was standard in the industry.
The key words here are "... over a decade".
I hate it when I am asked to question my own sanity before noon.
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