First American sends quite a bit of volume but the accounting department has been difficult to work with at times. A year ago they sent most payments to my residence but thousands of dollars more to a place I used to live. It took some time to finally receive those payments but I did. I couldn't understand how that could be - sending checks to two locations. Now, I have months of underpayments and missed invoices (I've sent numerous polite, informative faxes) and they have finally paid, to be fair, just under half of that total but it still leaves a large amount, some of which they are disputing (copies & orders they say were canceled yet I never was informed of as well as orders that I have no record of payment for) and others where they simply aren't paying. The amount is around $ 900.
They often pay several orders in their file and for some reason, miss a couple then pay more, miss a couple. This is a pattern I can't figure out.
Numerous faxes and emails were ignored until lately and now that I've allowed myself to become less patient and more pointed it's getting more difficult to receive compensation. I send invoices with every order and have sent many faxes (which I still have) of the orders sent, the dates, the order numbers, the invoice numbers and prices and yet they claim they don't have what they need.
If anyone knows someone at the company whom is trustworthy, honest and easy to work with it would be great to learn of their name and contact information.
If I can offer assistance on any issues you might having, I'd be happy to help.
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