We recently had a client under-pay an invoice. Shocking right? As it turned out, the client had not updated their pricing in terms of copies from the clerk in roughly 8 or 9 years, so when they received our invoice, they took the liberty of "adjusting" it.

After an amicable communication We provided them with the current pricing and offered to send a sheet from the county detailing fees. At this point I was not irritated, although I probably should have been, but this sort of thing has become - pretty much - a daily occurrence.

The client then called the clerk directly to verify the fees, and upon finding out that we weren't lying bastards, agreed to pay the "additional" fees.

Now I understand penny pinching, and I understand questioning fees, and although I know it's wrong I have learned to tollerate undiscussed changes to our invoices, but taking the extra step of calling the clerk just ticks me off ... might as well call me a liar to my face!

... at least it's friday :-)



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