So I am assuming that most of us have a couple clients that send us reports on our error ratios and turn around times ... I know we do. My question is, who's idea was this and why are they telling us?

Most of the time the information is riddled with internal errors rendering it completely inaccurate. So is it my job now to go back through the requests in order to determine blame and actual turn around time? Should I create a counter spreadsheet?

Now if we are the best or the worst, sure, let me know. If we need to improve I understand, and if we are top dog I will gladly take the praise. If your company has enough time to create a quarterly spreadsheet for each of their vendors, I understand why you would want to use it, but do you really think we look at it seriously? And if we did make a mistake, could you maybe list the order number so we can verify and learn from it?

If I had the time I would create a client analysis spread sheet that would include columns like "Nice on the phone", "timely payments", "Paid correct amount", "e-mailed request to the correct address","# of times you called us to check on an order that we already completed" ... ya know, stuff like that.

... but I don't have the time, and it is Monday, so I better get back to work - if I still have any after posting this :-)

to post a reply: login - or - register