Had a strange encounter with a contract worker in Bonner County Idaho. I sent her 2 current owner orders, which she charges more than I even make on the searches. I like to give my client more than they expect and keep them happy, as it pays off in the long run.

This contract order sent me results, sending me only copies and a tax print out for 2010 for one and no information I needed on the other. She charged me for 6 copies, but only sent me 1 copy which was the deed., Being concerned that there was an open mortgage, I called the county and sure enough there was a mortgage that had not been paid off.

I notified her in a business pleasant manner that I needed the open mortgage copies(assuming that she forgot to fax them with the order) and told her that I got the correct assessments and property taxes from the Treasurer. I did mention to her that we usually get a report with our searches and even offered to send her a template for her to use for future orders.

This is just one of the scathing emails I received from her:

**Wow, as a business owner I am amazed and shocked at your tone. I have the documents that I faxed and it is complete. I am thinking that you did not receive all that I sent.