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First American Title Cleveland, OH - Deborah Jackson/GA
3/12/2013 5:19:12 PM (2475 views)
Re: First American Title Cleveland, OH - Lucille Femine/TN
3/23/2013 12:12:50 PM (1393 views)
Re: First American Title Cleveland, OH - Phyllis Agan/GA
3/25/2013 11:26:41 AM (1183 views)
Re: First American Title Cleveland, OH - george Hubka/MI
3/25/2013 11:41:21 AM (1278 views)

Los Angeles Court Closures - Dan Zook/NY
3/12/2013 9:04:55 AM (2049 views)
Re: Los Angeles Court Closures - Dan Zook/NY
3/18/2013 1:55:02 PM (3202 views)

Corporate Abstract Services - Joanie Hahr/VT
3/11/2013 3:54:28 PM (1578 views)

ATR/Applied Technology Resources - Sherryl Heberlig/PA
3/8/2013 12:24:35 PM (2704 views)
Re: ATR/Applied Technology Resources - mike skene/CA
3/8/2013 12:31:44 PM (1898 views)
Re: ATR/Applied Technology Resources - Sherryl Heberlig/PA
3/8/2013 1:26:24 PM (1793 views)
Re: ATR/Applied Technology Resources - mike skene/CA
3/8/2013 1:27:53 PM (1926 views)
Re: ATR/Applied Technology Resources - Constance Foye/VA
3/11/2013 2:04:16 PM (1653 views)
Re: ATR/Applied Technology Resources - george Hubka/MI
3/25/2013 7:34:09 AM (1582 views)
Re: ATR/Applied Technology Resources - Deborah Jackson/GA
3/12/2013 4:55:35 PM (1689 views)
Re: ATR/Applied Technology Resources - David Woods/IN
5/24/2013 6:24:49 PM (1554 views)
Re: ATR/Applied Technology Resources - Michaela Urban/OH
5/28/2013 4:28:57 AM (1262 views)
Re: ATR/Applied Technology Resources - Kristina Rustin/FL
6/10/2013 3:08:57 PM (1407 views)

NOTICE: SOT Will Be Down for Upgrade Tonight - Robert Franco/OH
3/6/2013 10:35:27 AM (1855 views)
Re: NOTICE: SOT Will Be Down for Upgrade Tonight - Patrick Scott/IL
3/7/2013 12:50:07 AM (1215 views)




Fall Through Policy - K C/NJ
3/5/2013 7:24:48 PM (1999 views)
Re: Fall Through Policy - Michelle White/IL
3/7/2013 7:19:59 PM (1595 views)
Re: Fall Through Policy - K C/NJ
3/10/2013 8:00:53 PM (1445 views)
Re: Fall Through Policy - Bill Garrett/MS
3/18/2013 8:30:53 AM (1245 views)
Re: Fall Through Policy - george Hubka/MI
3/25/2013 11:34:11 AM (1288 views)

Becoming a title abstractor? - Teresa Wentz/PA
3/5/2013 8:02:09 AM (2537 views)
Re: Becoming a title abstractor? - Marsha Fox/AL
3/5/2013 8:31:15 AM (1995 views)
Re: Becoming a title abstractor? - Teresa Wentz/PA
3/5/2013 2:51:02 PM (1904 views)
Re: Becoming a title abstractor? - george Hubka/MI
3/5/2013 5:18:54 PM (1889 views)
Re: Becoming a title abstractor? - Robert Franco/OH
3/5/2013 11:21:50 AM (2001 views)
Re: Becoming a title abstractor? - Alix Ott/MI
3/5/2013 8:15:55 PM (1887 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/5/2013 9:34:01 PM (1913 views)
Re: Becoming a title abstractor? - K C/NJ
3/6/2013 8:39:02 PM (1802 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/7/2013 10:43:06 AM (1792 views)
Re: Becoming a title abstractor? - Sheila Sten/PA
3/7/2013 10:46:02 PM (1845 views)
Re: Becoming a title abstractor? - Anita Backlund/MN
3/8/2013 12:51:14 PM (1629 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/8/2013 3:15:54 PM (1685 views)
Re: Becoming a title abstractor? - K C/NJ
3/10/2013 8:10:19 PM (1551 views)
Re: Becoming a title abstractor? - K C/NJ
3/10/2013 8:06:59 PM (1591 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/11/2013 10:27:43 AM (1542 views)
Re: Becoming a title abstractor? - KIMBERLY  FALCONE/PA
3/11/2013 6:00:09 AM (1694 views)
Re: Becoming a title abstractor? - Lisa Ortega/CT
3/18/2013 2:14:16 PM (1389 views)
Re: Becoming a title abstractor? - Ruth Seal/FL
3/18/2013 6:00:25 PM (1459 views)
Take the PA Title Producer Licensing Course - Victoria Moate/NJ
5/6/2013 5:08:58 AM (1350 views)

How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 11:57:21 AM (2366 views)
Re: How do YOU deal with stupid clients? - Robert Franco/OH
3/4/2013 12:32:10 PM (1955 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 12:44:11 PM (1809 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/4/2013 4:29:23 PM (1922 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 5:49:27 PM (1816 views)
Re: How do YOU deal with stupid clients? - george Hubka/MI
3/4/2013 10:10:02 PM (1822 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/5/2013 7:50:04 AM (1728 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/5/2013 6:44:49 PM (1653 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:20:14 PM (1619 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/5/2013 7:30:21 PM (1708 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:18:37 PM (1621 views)
Re: How do YOU deal with stupid clients? - KIMBERLY  FALCONE/PA
3/11/2013 6:06:03 AM (1575 views)
Become the Resident Expert - Victoria Moate/NJ
5/6/2013 4:48:22 AM (1306 views)

The reason my clients hire me is for the level of expertise I hold in my field.

I just look at it this way, they aren't as smart in the area of my expertise.  So, yes, sometimes I have to give them a little 101 of what I do and why I make the decisions on title commitments, etc. 

They can't help that they don't know this information.  It's my job to know it, not theirs.  Otherwise, they'd have no need to hire me, right?

I've only had to fire 2 clients in my whole career.  One was for a title agency that was continually on slow pay and felt I was holding them hostage when I told them after 6 months of trying to patiently deal with them as they dug themselves further in the hole at my expense, that they'd have to pay themselves current in order for me to do new work for them.  So, they eventually paid and we parted ways.

The other was a title agency run by a man who had very little title experience and tried to micro-manage my services.  After several weeks of frustration, I suggested that perhaps he should hire an in-house examiner who he could watch over their shoulder and reminded him that the reason he hired me in the first place was at the "request" of his Underwriter.

I can't tell you how many times I've had to educate "newbies" as to why title doesn't insure U.S. postal addresses, why we can't omit standard exceptions on refi transactions without a 60 year search and multiple other issues that are simple to me, yet complicated to them.

I chalk it up that not everyone in the business has a working knowledge of the entire business. 
Title has been very compartmentalized.  

It's really not their fault.  Not everyone is as brillant and talented as we are.  They are not multi-taskers who enjoy learning new things and creating their own areas of expertise.

I always suggest to the people who just don't get it, to start an Ops Manual.  I try to answer all questions in writing with a side note in my emails "This would be a good email to add to your Ops Manual"

I'd rather have clients than be unemployed.  Luckily, I can pick and choose who I work with/for.

 I can dress as I please, make my own hours and I don't have to work weekends.  Oh yeah, and from time to time, I get to teach CE classes and speak at conventions.  i can work anywhere in the world, any time, as long as I have an internet connection.  And, I make decent money at what I do. 

So, there are perks, even when your clients are idiots.  So, weed out the idiots or just educate them kindly.



 

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Re: Become the Resident Expert - Scott Perry/PA
5/6/2013 1:28:14 PM (1223 views)
Re: How do YOU deal with stupid clients? - Jean Lurtsema/AK
5/6/2013 11:40:23 AM (1310 views)

Possible short periods of down time for Source of Title early this week - Slade Smith/OH
3/4/2013 4:05:49 AM (1787 views)
UPDATE: Possible short periods of down time for Source of Title early this week - Robert Franco/OH
3/4/2013 10:51:24 AM (1504 views)

Angi Notary Signing Services - Smitty Strickland/SC
3/2/2013 2:51:26 PM (2284 views)
Re: Angi Notary Signing Services - Robert Franco/OH
3/2/2013 3:13:37 PM (2110 views)
Re: Angi Notary Signing Services - Smitty Strickland/SC
3/2/2013 3:22:26 PM (2014 views)
Re: Angi Notary Signing Services - Jason Roush/OH
3/4/2013 7:52:19 AM (1704 views)
Re: Angi Notary Signing Services - Karen Wember/WI
3/5/2013 5:53:09 PM (1715 views)

LPS to Pay Criminal Penalties for Robo Signin - David Bloys/TX
2/28/2013 8:42:14 AM (3182 views)

New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/27/2013 1:20:23 PM (4014 views)
Re: New Search Product for Abstractors – The Robosigner Search - Leigh Attridge/MA
2/27/2013 5:34:27 PM (1777 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/27/2013 5:46:00 PM (1688 views)
Re: New Search Product for Abstractors – The Robosigner Search - Kurt deVries/FL
2/28/2013 12:31:08 PM (1661 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/28/2013 2:31:49 PM (3540 views)
Re: New Search Product for Abstractors – The Robosigner Search - george Hubka/MI
3/4/2013 7:36:08 AM (1567 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
3/4/2013 8:40:15 AM (1507 views)
Re: New Search Product for Abstractors – The Robosigner Search - ProTitleUSA Title Search/PA
3/5/2013 7:51:55 AM (1735 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
3/9/2013 10:49:46 AM (3693 views)
Re: New Search Product for Abstractors – The Robosigner Search - Robert Franco/OH
3/9/2013 11:40:32 AM (1457 views)
Re: New Search Product for Abstractors – The Robosigner Search - ProTitleUSA Title Search/PA
3/11/2013 2:51:36 PM (1457 views)

First Amercian Title Insurance - Sandra Harold/KS
2/27/2013 1:20:00 PM (2522 views)
Re: First Amercian Title Insurance - Sandra Harold/KS
2/27/2013 1:25:14 PM (1960 views)
Re: First Amercian Title Insurance - Jessica Talley/FL
2/27/2013 2:23:56 PM (1935 views)
Re: First Amercian Title Insurance - Sandra Harold/KS
3/4/2013 8:49:41 AM (1641 views)
Re: First Amercian Title Insurance - Joanie Hahr/VT
3/11/2013 4:02:47 PM (1613 views)
Re: First Amercian Title Insurance - Deborah Jackson/GA
3/12/2013 5:31:24 PM (1546 views)
Re: First Amercian Title Insurance - george Hubka/MI
3/25/2013 7:39:38 AM (1392 views)

Off Topic - Nomad Students - Leigh Attridge/MA
2/26/2013 10:27:29 AM (2775 views)

glacier ba - rod hefner/KS
2/25/2013 4:54:39 PM (1924 views)
Re: glacier ba - Rita Killary/NY
3/7/2013 11:26:43 AM (1580 views)
Re: glacier ba - Robert Franco/OH
3/7/2013 11:37:13 AM (1588 views)
Re: glacier ba - K C/NJ
3/10/2013 8:25:51 PM (1517 views)
Re: glacier ba - Rita Killary/NY
3/10/2013 8:43:03 PM (1594 views)
Re: glacier ba - Rita Killary/NY
3/11/2013 9:31:10 AM (1553 views)


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