Apologies, Angela!!  We just can't be too careful nowadays.  I ended up completing the job and did get a very nice e-mail from your staff explaining that they were just terribly busy and could not answer the phone. Then I did get a follow-up call from someone regarding the job.  I was just concerned because I got an e-mail from a fellow with no last name and then called and could not get any answer regarding my question for days.