David,
I did not misunderstand your original post. My only concern other than traveling so far for a search was not taking into consideration the name listed on the search......that is, not being your company's. That should have at least triggered an inquiry.
We are not abstractors at Statewide Settlement, Inc. That said, we do not throw caution to the wind prior to submitting an order to our abstractors. We never assume that the order is correct. We certainly do not contact our client to verify every order placed with us, but we do look at the address, county, etc. That said, you can bet if another title company was listed on said order, we would have picked up the phone, especially before we drove 110 miles one way. To expound on incorrect counties, etc., if we send an order to Bill in Smith County and he comes back with a no find because it should have gone to Sally in Jones County, we HAVE to pay Bill a "no find fee". That is our policy. Then Sally gets the actual search fee. Checking that county prior to sending it out would have saved us at least a $20.00 no find fee. In your case, checking a questionable search prior to hitting the road would have saved you time, money and overall stress.
On that note, driving 220 miles for $120.00 may very well work for your office, however, I would consider putting my efforts locally while "subbing" out the order and splitting the revenue. $60.00 for sending a fax versus time, money and gas spent for another $60.00 is simple diversification. Seems like too much waste to me. But hey, what do I know, again, I am not an abstractor. That said, it is not a clients job to provide quality control for their agents. It works vice versa. Accountability for service provided falls in the hands of the abstractor, not the client. Just my opinion of course. Best of luck...JT
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