Again, I understand invoices get lost, misplaced, etc.  I take you at your word that these invoices didnt make it to accounting.  I did however fax them in 3 times.  But as of the 13th, those orders were entered to be paid and I was told a check was going out that day.  If this would have happened I would have no problem whatsoever.  I would be perfectly fine with that and would not have said a thing.  That is not what happened.  The check did not go out that day.  I am still fine with that, although a phone call letting me know it didnt go out would have been nice.  On the 19th, if I would have been told it didnt get sent out yet, I still would have been fine.  I would have been more that happy to even drive over and pick it up.  But I was told specifically that it WAS sent out the 15th, which it was not.  That is my issue.  Please do not try to change the issue here.  I have yet to hear "We are sorry that you were told the check was sent out, when it wasnt.  We will do our best to make sure this doesnt happen anymore."  If I could just hear that, I would drop this whole subject!!